Customer service agent

About Candidate

Application for possible employment within your organization.With my proven commitment to delivering superior customer service, I am more than prepared to extend my record of service to your Organization.


In my previous role as a Customer Service Representative at Lottostar, I gained expertise in handling customer inquiries, resolving complaints, and maintaining customer satisfaction at the highest levels. My excellent communication skills and problem-solving abilities, coupled with my deep understanding of customer service, make me a perfect fit for this role.


I am confident that my skills and passion make me a strong candidate for this position. I am eager to bring my dedication to fostering customer relationships to A as your next employee.


Thank you for considering my application. I look forward to the opportunity to discuss how my background and skills would be a great fit for your team.


Sincerely, Rodger Sindiswa Phiri



Higher certificate in information technology 2023

Higher certificate in information technology

Work & Experience

Call center agent 06/09/2021 - 05/12/2023
Lottostar PTY

- Obtains client information by answering telephone calls; interviewing clients; verifying information. - Determines eligibility by comparing client information to requirements. - Establishes policies by entering client information; confirming pricing. - Informs clients by explaining procedures; answering questions; providing information. - Maintains communication equipment by reporting problems. - Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures. - Updates job knowledge by studying new product descriptions; participating in educational opportunities. - Accomplishes sales and organization mission by completing related results as needed.