L*****e

*Identify and research potential business opportunities through various channels, including social media, industry events, and online databases. *Use tools and techniques such as cold calling, email outreach, and networking to generate leads. *Conduct initial outreach to potential clients to introduce the company’s products or services. *Qualify leads based on their needs, budget, and potential for conversion. *Engage in conversations to understand client pain points and business needs. *Assess and qualify leads based on criteria such as industry, company size, and decision-maker availability. *Maintain accurate records of all lead interactions and follow-ups in the CRM system. *Nurture relationships with prospects to keep them engaged and interested in the company’s offerings. *Coordinate with marketing teams to align on lead generation strategies and campaigns. *Monitor and report on key metrics such as lead conversion rates, outreach effectiveness, and pipeline growth. *Continuously improve techniques and strategies based on performance data and feedback.

*Undertake daily administrative tasks to ensure the functionality and coordination of the department’s activities. *Collaborate within HubSpot (with teams such as Customer Success and Product) to retain and grow customers on our platform. * Update our internal database with information about discussions with clients. * Monitor customer complaints on social media/email and reach out to provide assistance. * Respond to customer queries in a timely and accurate way, via phone, email or chat. * Write and distribute emails to all existing and new clients. * Act as the point of contact for internal and external clients. * Complete KYC on boarding for new and pre-exiting customer (KYC Refresh) by reviewing client documentation, vendor databases, and data entered into proprietary. * Manage business priorities while at the same time providing transparency and visibility. * Liaise with Clients, Front Office and Operations as necessary as part of the KYC process. * Support marketing executives in organizing various projects.

*Obtains any necessary authorizations, ensuring notification and verification is complete for each order. *Obtains and verifies any necessary additional demographic and/or billing information. * Assists in identifying authorization issues and ensures that insurance information has been accurately obtained. * Work daily queues according to department directives to ensure all payer specific authorization requirements are met and authorizations successfully obtained while consistently meeting department productivity standards. *Provides quality customer service to all patients and customers through prompt and courteous professional communication. * Interfaces with provider’s offices and medical staff to ensure all necessary documentation is obtained for purposes of pursuing a successful authorization approval. *Documents accurately into the Electronic Medical Record (EMR) system all actions, interactions, and authorizations surrounding the insurance process for each patient.

*Sell benefits of the product. *Listen to customer needs and identify opportunities. *Deliver awesome service. *Maintain a consistent high level of customer service by developing excellent customer relationships.

*Placing orders telephonically /Replacing orders. *Maintain a consistent high level of customer service by developing excellent customer relationships. * Applying adjustments on customer(s) accounts. *Capturing queries on data base. *Focus on providing an exceptional customer experience. *Redirecting orders.

*Maintain a consistent high level of customer service by developing excellent customer relationships. * Coordinate logistical arrangements of delivery with suppliers and carriers. * Provision of administrative support. * Co-ordinate efficient and effective procurement of service. *Act as a liaison between the Company and customers. *Work on Claims created by the carriers and distribution center. *Crediting customer(s) account due to failed deliveries / Goods lost in transit.

*Assisting Customers with Service Provider/Network related queries. *Logging Exceptions for my team. *Capturing queries on DATA Base. *Manage large amounts of inbound and outbound calls in a timely manner. *Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives. * Build sustainable relationships and engage customers by taking the extra mile.