C*****i

As the Social Media Content and Operations Lead for brands in South Africa and East Central African markets, my role concentrates on leading a team of strategists, analysts, community managers, designers and customer care team to strategically align these services with our client’s expansive business objectives. Using adept crisis management, real-time content creation, and robust community engagement to enhance brand presence and customer interaction.

My tenure as Social Media Team Lead allowed me to refine content planning and team management processes, ensuring productive collaboration and fostering growth in community management services. These experiences have been instrumental in leveraging campaign insights to pinpoint opportunities for business expansion and client success.

My experience demonstrates a strong ability to leverage insights from digital campaigns to drive business growth through strategic digital initiatives through different roles and equipped me with a comprehensive understanding of the digital marketing, and communications landscape.