C*****i
About Candidate
Further Development and Education
Aspiring to register for my honours now in September when applications open and I would like to have a doctoral in Philosophy one day.
Location
Education
Communication Law, fundamental of communication, Communication Contexts and Applications, Foundation in English Literacy Studies, Integrated Organisational Communication, Organisational Communication, Media Studies: Mass Communication and Media Theory, Intercultural, Development and Health Communication, Writing Skills for the Communication industry, Research in Social Sciences, Marketing Communication, Projects and Programmes as Instruments of Development, Media Studies: Institutions, Theories and Issues, Investigating Information Ethics in the Information Era, Urban Development, Information and Knowledge Management, Introducing Information Management, Media Studies: Content, Audiences and Production, International Organisations, International Communication, New Media Technology, Political and Government Communication and MediaEthics, Communication Research, Persuasive Texts, Advertising and Public Relations, African Language and Culture in Practice, Language Through an African Lens, Practising Workplace English, Ethical Information and Communication Technologies for Development Solutions and Psychology in Society
Business Management 1 A&B, Practising Ethical Information and Communication Technologies for Development Solutions, Workplace English, Introduction to communication, End-User Computing I, Media Studies for Public Relations I, Development Solutions Psychology in Society,Commercial Law IA,Communication Science for Public Relations, Public Relations, Marketing, Language Through an African Lens, African Language and Culture in Practice, Introduction to Labour Relations Management and Public Relations Practice
Work & Experience
• Empowering Individuals • Examining Information Operational effectiveness. • Sales and Migration • Daily running and Management of a call centre through usage of resources with the responsibility of meeting customer service targets. • To maintain a high level of professional customer service at all times. • Build credible relationships with business stakeholders. • Discuss performance (KPI’s) and manage performance. • Efficiency and Effectiveness • System Access Administration/SACS administration/Top Secret Administrator • Risk and Compliance • Data Integrity • Customer Service and query resolu&on • People management • Deal with customer complaints. • Ensure effective customer experience is being delivered. • Perform Call quality assurance audits. • Upskill with Change Management Team–managing current and future Voice Branch changes, meet Group Communications and Marketing Stakeholders, investigate and understand the skills execute on communication requests for Voice Branch and to gain knowledge of the change management discipline. • Deal with credit card, VAF and Home Loan customers. • Manage customer relationships. • Ensure that all compliance trainings for staff members. • Monitor real time adherence through AWS • Monitor real time survey strive to improve customer experience through coaching.
• Provide quality and excellent service for internal & external customer by telephone and email correspondence. • To resolve queries first hand • Operational effectiveness and efficiency • To deliver to shareholder • To devise ways to improvecustomer experience • Handle inbound and outbound calls • Handle customer queries • Mentoring new consultants • Assist with improving quality on calls by listening to live calls • Part of the User acceptance testing team • Deal with customer complaints • Ensure effective customer experience is being delivered. • Deal with Vehicle assets finance customer services • Ensure that all compliance trainings for staff members
