Project Coordinatior| Personal Assitant| Receptionist | Office Administrator

About Candidate

Versatile professional with 8 years of industry experience, specializing in administration, email management, research, and project coordination, including expertise as a general administrator.

Prioritizing honesty as the foundation of trust, I excel in multitasking, attention to detail, and leadership, achieving impactful results.

With experience as a Personal Assistant, I bring a diverse skill set to contribute effectively to dynamic teams.

Further Development and Education

I am in progress of completing my qualification in Bookkeeping at Skills Academy; the goal is to complete it by the end of 2024.



Skills Academy

Certificate in Bookkeeping in progress

Project Management 2024
Believer Care Society Academy

Certificate in Project Management NQF Level 4

Professional Receptionist and Personal Assistant 2019
Damelin College

Certificate in Professional Receptionist and Personal Assistant

Matric (Grade 12) 2014
Athlone High School for Girls

Business Management, Geography, Life Sciences, English, Maths literacy, English, Afrikaans

Work & Experience

Personal Assistant September 2023 - December 2023
Private Client

● Proficiently managed intricate schedules, optimizing time utilization and coordinating appointments and meetings for a private client in the Business Construction sector. ● Expertly handled emails, ensured clear communication channels, and provided valuable assistance in daily time management, optimizing productivity, and prioritizing tasks. ● Skillfully planned and coordinated comprehensive travel arrangements, including flights, accommodations, and ground transportation, while also managing logistics for family needs. ● Conducted research, compiled relevant information, and successfully coordinated various events and speaking engagements, demonstrating precision and attention to detail.

Backoffice Administrator & Onboarding Support Facilitator April 2021 - September 2023
MSA Outsourcing

● Distributed work effectively based on candidate potential and maintained meticulous records with a strong understanding of basic accounting principles. ● Demonstrated effective time management and prioritization skills, resolving issues efficiently through strong analytical abilities. ● Ensured confidentiality in handling work information and drafted high-quality reports and presentations, including creating spreadsheets and charts. ● Conducted interviews for new candidates and facilitated training on standard work processes and role-specific skills. ● Led change management efforts, overseeing onboarding and transitions, while responsibly coordinating tasks or projects and managing resources to contribute to cost containment.

Receptionist & Office Administrator September 2019 - April 2021

● Streamlined incoming mail management and maintained impeccable scheduling accuracy using company calendars. ● Fostered effective communication and teamwork with associates and various departments. ● Conducted comprehensive training sessions for new employees on office processes and delivering exceptional guest experiences. ● Operated a professional telephone switchboard, expertly handling calls and prioritizing workload independently to consistently meet deadlines. ● Demonstrated clerical abilities to support office staff and efficiently stocked break rooms and copy rooms with essentials and inventory.

Business Data Analyst & Researcher April 2018 - August 2019
Inoxico PTY LTD

● Managed, coordinated, and monitored incoming data maintenance requests with a strong commitment to delivering quality data entry in a timely and accurate manner. ● Identified and corrected data entry errors by comparing them to source documents. ● Conducted investigation and screening of sanctioned individuals or companies. ● Compiled credit reports in French, obtaining customer and trade references in the same language. ● Translated reports from French to English and vice versa, maintaining meticulous organization of paperwork and preparing relevant reports.

Call Center Agent October 2016 - October 2017

● Applied creative sales techniques to build relationships with potential customers and identified their needs, offering suitable product and service recommendations. ● Cross-sold products and services to enhance sales revenues, documenting all client-related activity in the company database for easy reference. ● Conducted outbound calls, performed follow-up work to close sales, and promptly resolved customer problems, escalating critical issues when necessary. ● Ensured customers had a clear understanding of charges, billing, and price changes, addressing complaints and questions to enhance satisfaction. ● Educated customers about the brand, fostering excitement about the company's mission and values, and contacted them for order clarification when necessary.

Appointment Setter & Team Leader March 2015 - October 2016
Just Talk Communications

● Outbound (cold calling). ● Prioritized workflow and resolved daily operational challenges to support goal achievement. ● Provided daily direction to team members to achieve departmental goals. ● Communicated with team members on job functions, responsibilities, and financial goals. ● Coached team to develop skills and overcome weaknesses to reach goals. ● Conducted daily and monthly audits on each team member to provide coaching on errors and areas needing improvement.