A*****a

Project Coordinatior| Personal Assitant| Receptionist | Office Administrator

About Candidate

Versatile professional with 8 years of industry experience, specializing in administration, email management, research, and project coordination, including expertise as a general administrator.

Prioritizing honesty as the foundation of trust, I excel in multitasking, attention to detail, and leadership, achieving impactful results.

With experience as a Personal Assistant, I bring a diverse skill set to contribute effectively to dynamic teams.

Further Development and Education

I am in progress of completing my qualification in Bookkeeping at Skills Academy; the goal is to complete it by the end of 2024.

Location

Education

B
Bookkeeping
Skills Academy

Certificate in Bookkeeping in progress

P
Project Management 2024
Believer Care Society Academy

Certificate in Project Management NQF Level 4

P
Professional Receptionist and Personal Assistant 2019
Damelin College

Certificate in Professional Receptionist and Personal Assistant

M
Matric (Grade 12) 2014
Athlone High School for Girls

Business Management, Geography, Life Sciences, English, Maths literacy, English, Afrikaans

Work & Experience

P
Personal Assistant September 2023 - December 2023
Private Client

● Proficiently managed intricate schedules, optimizing time utilization and coordinating appointments and meetings for a private client in the Business Construction sector. ● Expertly handled emails, ensured clear communication channels, and provided valuable assistance in daily time management, optimizing productivity, and prioritizing tasks. ● Skillfully planned and coordinated comprehensive travel arrangements, including flights, accommodations, and ground transportation, while also managing logistics for family needs. ● Conducted research, compiled relevant information, and successfully coordinated various events and speaking engagements, demonstrating precision and attention to detail.

B
Backoffice Administrator & Onboarding Support Facilitator April 2021 - September 2023
MSA Outsourcing

● Distributed work effectively based on candidate potential and maintained meticulous records with a strong understanding of basic accounting principles. ● Demonstrated effective time management and prioritization skills, resolving issues efficiently through strong analytical abilities. ● Ensured confidentiality in handling work information and drafted high-quality reports and presentations, including creating spreadsheets and charts. ● Conducted interviews for new candidates and facilitated training on standard work processes and role-specific skills. ● Led change management efforts, overseeing onboarding and transitions, while responsibly coordinating tasks or projects and managing resources to contribute to cost containment.

R
Receptionist & Office Administrator September 2019 - April 2021
Regus/SPACES of IWG

● Streamlined incoming mail management and maintained impeccable scheduling accuracy using company calendars. ● Fostered effective communication and teamwork with associates and various departments. ● Conducted comprehensive training sessions for new employees on office processes and delivering exceptional guest experiences. ● Operated a professional telephone switchboard, expertly handling calls and prioritizing workload independently to consistently meet deadlines. ● Demonstrated clerical abilities to support office staff and efficiently stocked break rooms and copy rooms with essentials and inventory.

B
Business Data Analyst & Researcher April 2018 - August 2019
Inoxico PTY LTD

● Managed, coordinated, and monitored incoming data maintenance requests with a strong commitment to delivering quality data entry in a timely and accurate manner. ● Identified and corrected data entry errors by comparing them to source documents. ● Conducted investigation and screening of sanctioned individuals or companies. ● Compiled credit reports in French, obtaining customer and trade references in the same language. ● Translated reports from French to English and vice versa, maintaining meticulous organization of paperwork and preparing relevant reports.

C
Call Center Agent October 2016 - October 2017
Teljoy

● Applied creative sales techniques to build relationships with potential customers and identified their needs, offering suitable product and service recommendations. ● Cross-sold products and services to enhance sales revenues, documenting all client-related activity in the company database for easy reference. ● Conducted outbound calls, performed follow-up work to close sales, and promptly resolved customer problems, escalating critical issues when necessary. ● Ensured customers had a clear understanding of charges, billing, and price changes, addressing complaints and questions to enhance satisfaction. ● Educated customers about the brand, fostering excitement about the company's mission and values, and contacted them for order clarification when necessary.

A
Appointment Setter & Team Leader March 2015 - October 2016
Just Talk Communications

● Outbound (cold calling). ● Prioritized workflow and resolved daily operational challenges to support goal achievement. ● Provided daily direction to team members to achieve departmental goals. ● Communicated with team members on job functions, responsibilities, and financial goals. ● Coached team to develop skills and overcome weaknesses to reach goals. ● Conducted daily and monthly audits on each team member to provide coaching on errors and areas needing improvement.