T*****e

Client-facing/Building & maintaining relationships Identifying new business opportunities - grow existing business Understand client strategy and relay to business Identify and address pain points Ensuring all day to processes are understood and managed by BS Monitor performance and communicate on weekly basis Internal & External Provide input into performance reports Ensure client reports are accurate and delivered timeously Manage the collation and input in monthly report packs Manage and resolve Client query escalations Attend Client meetings as and when required Manage meeting actions within expected timelines Escalation point unpaid invoices Manage Client compliance audits Heads-up meeting for new Client setup

Responsible for day-to-day activities, including but not limited to: New Client setup in iCred Handover Files Payment Files Balance Update Files Handback / Retraction Files Daily / Weekly Reporting Client queries Manage Help Desk tickets Investigate anomalies and proactively communicate findings Manage Client communication Attend Client meetings from time to time Ensure client reports are accurate and delivered timeously Manage the collation and input in monthly report packs Manage and resolve Client query escalations Attend Client meetings as and when required Manage meeting actions within expected timelines Escalation point unpaid invoices Manage Client compliance audits Heads-up meeting for new Client setup

Conducting trainings Approves and allows settlement and payment options Supervising and coordinating activities of employees engaged in collecting overdue payments for charge accounts, credit card accounts, or loans, telecoms, and retailers Reviewing delinquent account records to determine which customers must be contacted for collection of overdue accounts Creating and authorizing settlement letters for use in collection attempts Assists subordinates with collection activities in difficult cases Supervises and coordinates activities of staff in related activities Developing strategies that help the company and stuff grow Motivating and coaching Conducting trainings Listening to calls ensuring that quality calls are produced, and for coaching purposes

Tracking outstanding debts Plan course of action to recover owed money Locate and contact debtors Negotiate payoff deadlines and payment plans Handle customers' questions or complaints Identify gaps in the system and recommend solutions Build trust with debtors Update account status and database regularly