About Candidate

Further Development and Education

CompTia A+
CompTIA N+
CompTIA Security +
CompTIA CySA
CompTIA Pentest

Location

Education

M
Matric 2014
Lamontville High School

IsiZulu English Mathematics Life Orientation Geography Life Science Physical Science

C
Cybersecurity 2023
Cisco Academy

Cyber Threat Management Endpoint Security Network Defense Introduction to Cybersecurity Cybersecurity Essentials Cloud Security Alliance ( CCSK v4.1 Foundation Training ) Networking Basics Network Support And Security Network Addressing and Basic Troubleshooting NDG LINUX UNHATCHED

A
A+ 2017-2020
CompTIA

A+

Work & Experience

I
IT Technical Support 2016 - 2018
Telkom SA

Receiving and logging customer inquiries or issues through various channels (phone, email, chat, ticketing systems). Diagnosing and resolving technical problems or escalating complex issues to higher-tier support teams. Providing step-by-step guidance and instructions to customers on how to resolve issues or use software applications. Creating and maintaining documentation and knowledge bases for common technical issues and solutions. Conducting remote troubleshooting and software installations or updates. Coordinating with other support teams or vendors to resolve hardware or software-related issues