About Candidate

A proactive and motivated IT professional with 4+ years experience in the industry with a background of 1st and 2nd line IT Support provision across public and private sector organizations seeking a challenging and varied position that will enable me to capitalize on my professional experience, with opportunities for personal and professional development.

Further Development and Education

CCNA Routing and Switching certificate is a must followed buy Fortigate NSE 4 as I am progressing to cyber security support technician

Location

Education

D
Diploma (NQF 6) equivalent 2016
Gweru Polytechnic

Work & Experience

N
Network Technician February 2019 - May 2023
Apex Tech

• Configuration of cisco routers • Maintenance of network infrastructure • Configuration of cisco switches • Responding to customer call outs for wired and wireless networking equipment • Troubleshoot and resolving network hardware and software problems • Monitor and attend to helpdesk tickets • Debug and repair of hardware, or request 3rd party services • End user support for operating systems such as installations, rescue/recovery, patching and performance optimization • Assist users to procure, install and maintain desktop software including web browsers • Receive and commission new IT assets, as well as decommission and dispose of assets per relevant policies • Supervising the architecting and deployment of applications within AWS platforms • Developing plans for the adoption of cloud solutions

H
Help Desk Support Jan 2018 - Nov 2018
Mimosa Mining Company

• Supporting company’s IP network infrastructure Installing of network equipment • Maintaining of the company’s internal network • Supporting Cisco telepresence and teleconferencing solutions • Testing of network equipment received from suppliers • Installation of network cables and fixing/repairing of network points • Installation of CCTV and maintenance • Perform equipment maintenance when required • Monitor and attend to helpdesk tickets • Debug and repair of hardware, or request from employees • End user support for operating systems such as installations, rescue/recovery, patching and performance optimization