C*****n

Account Manager / Project Manager / Recruitment / Virtual Executive Assistant
January 21, 1994

About Candidate

Location

Education

B
Bachelor of Commerce in Business and Marketing Management June 2015 - November 2019
University of South Africa

Work & Experience

A
Account Manager / Customer Support Coordinator 4 Oct 2021 - Current
GVI - Global Vision International

-Serve as the main point of contact in all matters related to client concerns and needs. -Build and strengthen client relationships to achieve long-term partnerships. -Work with Sales and other internal teams to develop business strategies and ensure KPIs are met. -Develop and lead training sessions on GVI products to the internal team and partners. -Resolving complaints and keeping track of all processes that pertain to the clients desires. -Managing the GVI inbox and divert relevant queries to different departments. -Process payment on Stripe, send out payment reminders to clients. -Ensure clients submit all project documentation needed for the program. - Hosting Webinar presentations to manage client expectations before starting their program. -Assist in Project Management of program activities. -Manage dedicated location and liaise with field staff to ensure itineraries and field manuals are up to date on Salesforce and send weekly reports to the teams in the field. -Fostering a good work culture and environment.

S
Sales Assistant & Customer Support June 2021 - October 2021
Prime Pixels UK

-Work closely with the Sales and Marketing team to manage all administrative tasks. -Manage CRM platforms and conduct research and reporting. -Manage the Live Chat portal. -Manage all email platforms for Prime Pixels and assist potential clients where needed. -Update all product manuals and offerings on HubSpot and G-Suite. - Manage leads in the HubSpot queue and inform them about our Digital Marketing packages and manage all onboarding administration. -Onboarding of new clients. -Update Hubspot and manage each new client profile. -Create pages and post on Social Media Platforms (Instagram, LinkedIn) -Ensure the effective communication between Sales & Marketing and that projects run on schedule and budget.

M
Marketing & Administrative Assistant June 2020 - June 2021
In+Additions

-Conduct marketing and competitor research for new product development. -Respond and conduct day-to-day emails and administrative tasks. -Develop new strategies to capitalise on opportunities, meet company goals, and increase company's growth. -Compile and prepare reports, presentations and correspondence to existing and potential clients and partners. -Manage current projects to ensure that they are running on time and within budget and resolve any issues that may arise. -New stock testing and conduct feedback reports -Manage general inbox and organise daily schedule

P
Personal Assistant / Product Manager February 2017 - February 2018
PowerBar SA

-Schedule meetings and manage calendars -Diary management -Plan travel, including flights, accommodation and ground transportation -Respond to emails on the Directors behalf -Help with daily time management -Co-ordinate event setup and manage stock, orders and staff -Assist the Director on event days and all the administration involved on the day -Invoiced customers using SAGE and XERO -Maintain partner relationships and develop new partnerships -Source new stock and products