I work well within a team as well as on my own.
I am a people’s person and have the ability to get a team to work together.
I am tenacious and enjoy challenges.
Further Development and Education
Udemy courses on Agile Project Management; Time Management; Leading with generosity, impact, vibrancy and equity; The Essentials of Feedback & Performance Management
Completed the Advanced Project Management course (PMBOK methodology)
Work & Experience
Project management of customer solutions. Solutions including Avaya Call Center Solutions, Five9 Cloud Solutions and Solutions in the Broadcasting Industry), in accordance to the PMBOK methodology - Attendance of customer and internal stakeholders project meetings and reporting - Ensuring projects are executed timeously, with minimal impact to the customer’s current environment and within budget - Drawing up project documentation such as MS project plans and SOW documents, for customer installations - Arranging and attending both internal and external scoping and technical project meetings - OEM/Supplier management
- Project managed smaller installations for security solutions - Attended monthly meetings with Managed Service and SLA customers and provided monthly reports - Updated monthly internal forecast reports - Tracked and updated all open customer incidents on the internal CRM system - Followed up on all stock ordering and payments thereof - Coordination of technical resources - Attended to daily queries and escalations, both internal and customer related
- Project management of customer solutions (Avaya call center solutions) - Attended customer project meetings and provided customer weekly/monthly reports - Ensuring projects are executed timeously and within budget - Team leader to 3 project managers and 1 project coordinator Moved into the Service Delivery roll for Security and Communication - Management and support of +- 20 security technicians - Management and support of 5 security admin staff - Executed and invoiced back log of open security Incidents - Project managed small installations for both Security and Communication - Set regional KPA’s and annual staff performance appraisals