DC Relationship Manager- Consumer friend

About Candidate

I have over 20 years of experience that expands over various fields. This has afforded me the experience to interact with people of different calibres whilst establishing brilliant relationships in different working environments, thus enabling me to be professional and open minded in my dealing with clients, customers and employees. I am currently the Debt Counselling Relationship manager for Consumer Friend. I was previously the regional manager of a leading financial wellness company managing both the operational and sales team. Was also the Chairlady for the Debt Counsellors association of South Africa and National Executive member since 2015. I am a highly motivated individual with strong dedication and commitment to my product. I am a friendly, approachable and well-groomed individual. I manage a dynamic team of staff .I am also an aspiring individual who is goal-driven, focused and results-orientated. I have excellent interpersonal, planning, organisational and communication skills. My corporate sales knowledge allows me to go out in the field with ease and confidence. I am proactive, self-motivated and have the ability to work well in a pressurised environment, independently. I have the ability to drive sales, profitability and gross margin growth. Part of my career growth has been hosting and speaking at conferences.



Debt counselling Course 2009
Pretoria Law Clinic

Registered Debt Counsellor with the National Credit Regulator

Moderator and Assessor 2018

Moderator and Assessor qualification

Higher certificate in Business Management 2019
Regent Business School

Business Management Business Communication Financial Management Entrepreneurship and Small Business Management Marketing Management Business Information Systems

Bcom Degree Human Resources and Project Management 2020 - Current
Regent Business School

Year one Business Communication 101 Statistics 102 Accounting 1 Business Management 1 Economics 1 Year two Business Management 2 Commercial Law Information Systems Project Management 2 Human resources Management 2 Year 3 Business Management 3 Entrepreneurship 3 International Business Project Management 3 Human resources Management 3

Work & Experience

DC Relationship Manager 01 July 2021 - Current
Consumer Friend

• Building and establishing current and new relationships. • Managing the DC portfolio under Consumer Friend • Providing reports to DC’s regarding all debt review timeframes, value of outstanding books vs actual payments received, reckless lending reports, DCRS VS Non DCRS, court applications and form 19s. • Resolving escalated queries • Conducting Monthly webinars with DC’s • Presenting at conferences • Branch visits ( Cape town , JHB, Dbn) • Overseeing the Operations team (Manager, Team leaders, Port-folio team leaders and staff) with regards to workflow, targets and mandate requirements • Motivating, leading, and over-seeing the Debt Review Operations team • Conducting Monthly reports for directors ( Dc Summary per CP, DC Book Percentage, Number of Active profiles, Monthly Stats report, Reckless Lending report) • Monitors, manages, and controls within budget or alternate agreed guidelines • Currently on CIF for ADR, Annual Reviews and Popia. • Managing projects where DC’s are out of mandate

Training, Development, and legal Manager 01 August 2020 - 30 June 2021
National Debt Counsellors

Training Debt Counselling training and registration as per the National Credit Act for all staff at NDC (120) • The National Credit Act • The National Credit Act Amendments • The National Credit Regulations • Task Team Agreements • Code of Conducts (Debt Counsellors, Credit Providers, Payment Distribution Agents) • Court Judgments • Withdrawal guideline • POPIA • Complete training from CP, DC , Bureaux and PDA side. • Managing all registered DC’s by submitting form 41, 42s and annual fee renewal for all 220 staff Development • Responsible for the recruitment, development, and retention of relevant skills in order to meet the company needs • Developing and growing new and existing staff with regards to customer service, telephone and email etiquette, communication skills, listening skills, time management skills Legal Drive the legal team to meet targets and goals on a daily, weekly, and monthly basis. Responsible for inspiring, motivating, leading, and managing the Debt Review team Managed the legal team of 24 staff members and 2 team leaders and their tasks included the following • The court process which included o Drafting of Founding Affidavit o Drafting of Confirmatory Affidavit o Drafting of court order o Drafting of Index page o Compiling and pagination o Handing over to attorneys o Follow ups • The Legal duties which included o Pre- terminations – Checking for payments to avoid terminations o Terminations – Terminated and removing accounts from Debt review o Re-instatements – Providing proof and re-instating within 30 business days o Reckless credit – Conducting the reckless credit assessment o Legal Action – Addressing legal matters(Sec 129 & 130) and saving assets o Confirmatory Affidavits – New and follow ups • Reckless o Identifying possible reckless o Notifying the Credit Providers and requesting documents o Taking reckless allegations to court Reporting and Compliance • Ensuring Departmental Targets are met and exceeded • Receiving, analysing and compiling reports for directors • Monitoring the legal costs charged by the panel attorneys and ensuring payment of the invoices within the agreed turnaround times • Provide monthly reporting and budgets to the directors. • Ensuring that debt review policies and procedures are adhered too. • Ensures compliance with all applicable laws, regulations, group policies and procedures

Regional Manager 1 June 2011 - 30 July 2020

Registered Debt counsellor with the National Credit Regulator since 2009 LEADERSHIP • Developed a vision and strategic plan to guide the debt counselling organisation • Drive the sales team to meet targets through successful leadership • Manage three internal departments (New Business, Legal and Client services to meet administrative deadlines. • Identify and assess issues that affect the organisation • Represent the organisation at quarterly and annual conferences held nationally OPERATIONAL PLANNING AND MANAGEMENT • Develop an operational plan which incorporates goals and objectives that work towards the strategic direction of the organisation • Weekly management meeting with heads of departments in the organisation • Focus meeting with attorneys and magistrates • Representing the organisation in Magistrate courts • Submissions of quarterly and annual reports to the NCR • Ensure that the operation of the organisation meets the expectations of its clients • Ensure customer focus, support and service delivery is of exceptional standard • Prepare, revise and submit reports , budgets and other documentation to directors • Oversee the efficient and effective day-to-day operation of the organisation SERVICE PLANNING AND MANAGEMENT • Oversee the planning, implementation and evaluation of the organisation's services • Manage KZN’s Corporate Employment Assistance Programmes (EAPs) for the department of health, department of transport and department of education • Monitor the day-to-day administration of the organisation to maintain or improve quality • Involved in the planning, implementation and execution of conferences held twice year. • Promote the organisation locally by liaising with external companies, attending wellness days HUMAN RESOURCE PLANNING AND MANAGEMENT • Manage all vacancies posted on Pnet recruitment system • Recruit, interview, conduct assessments and select staff that have the right technical and personal abilities to help further the organisation's mission • Oversee the implementation of the human resources policies, procedures and practices including the development of job description for all staff • Establish a positive, healthy and safe work environment in accordance with all appropriate legislation and regulations • Sound knowledge of labor laws and regulations • Ensure that all staff receives an orientation to the organisation and that appropriate training is provided • Implement a performance management process for all staff which includes monitoring the performance of staff on an on-going basis and conducting an annual performance review • Coach and mentor staff to improve performance • Discipline staff when necessary using appropriate techniques • Ensure annual leave planners are in place FINANCIAL PLANNING AND MANAGEMENT • Prepare a comprehensive budget • Manage the petty cash for the organisation

Part time Lecturer for the Debt Couselling Course 01 June 2018 - Present
Damelin and Experian

• The National Credit Act • The National Credit Act Amendments • The National Credit Regulations • Task Team Agreements • Code of Conducts ( Debt Counsellors, Credit Providers, Payment Distribution Agents) • Court Judgments