G*****r

Operations Manager
July 4, 1988

About Candidate

I am well versed in Management, Operations, and logistics. I am commercially aware to my surroundings which will allow me to assist in managing within the organization.

I love to motivate and develop teams, drive teams to achieve their best and improve the overall operations which contribute to the success of the organization.

A few of my accolades is as follows:

–        Reduce the expenses by R1.1 million per annum.

–        Creating a safer and happier working environment for the staff though skills development and one on one’s.

–        Increasing Operations productivity by 23%, in turn increasing the overall execution of work contributing to the overall success of the organization.

–        Implementation of company specific systems by consolidating systems into a singular package to reduce license fees, saving expenses, increasing productivity for other departments.

–        Advise on marketing campaigns and target market, which has allowed for a change of focus on the marketing strategy of the company, thus increasing the reach and retention of clients.

–        Reduction of operational costs on all buildings, including rental reductions and improved maintenance, landlord engagement and lease negotiation,

I am exceptionally detailed orientated, a driving analyst and a leader with tenacity and grit.

My leadership style is diplomatic, I believe understanding and supporting people is key to attaining the best out of your team.

I am considered a producer on the DISC Profile assessment tool.

At present I am studying toward an MBA in Business Management and Operations which I commenced in July 2022. This is an online course and anticipate being completed within the next year if all is executed as planned.

Location

Education

M
Matric 2006
Clapham High School

Matric English Afrikaans Business Economics Home Economics Biology Geography

B
BCom Business Management 2012
UNISA

Business Management

Work & Experience

O
Operations Manager September 2020 - September 30 2022
Shout It Now

Key Functions & Responsibilities: • Determine the operational practices & Requirements of all offices in the region, making sure each runs smoothly, cleanly, complies with marketing and services campaigns and meets budget and targets as laid out by the CDC. • Efficiently manage all operational aspects of operations such as Procurement, Travel, facilities, fleet, legal and compliance. • Reporting on all data for the regions • Manage and Maintain relationships with suppliers • Manage and maintain the mobile clinics in the field, 16 thereof. • Manage and maintain all offices within the group. • Manage and maintain relationships within departments to ensure efficient running of mobile clinics. • Continues cost analysis for cost reduction. • Monitor and manage safety of the teams within the field • Assist and Manage Call Center • Special Project Management, Implementation, Viability Measurement, and implementation thereof. • Insurance management and policy review. • Oversee and run the daily operations of the organization. • Assist Marketing Department where and when needed. • Assist Training & Wellness Department where and when needed. • Team and Programs Management of all Teams in the field. • Manage Regional Medical Advisor, Team Leader Supervisor and Operations Teams. • Create and maintain budgets and coordinate with and report to senior management in the organization. • Prepare performance reports for presentation to upper administration. • Ensure that all branches follow safety, health and business laws and regulations. • Uphold organizational standards of excellence and service, guaranteeing quality performance. • Attend to various Human Resources and Industrial Relations functions. BCEA, CCMA and LRA. • Ensure that the region is always adequately stocked. • Determine Stock Ordering and stock moves as needed from stores as per the clinic usage, including and not limited to determining the value of stock per mobile required on a weekly basis. • Oversee and manage fleet. • Ensure correct payroll, control overtime, and authorize payments where needed. • Oversee OHASA Implementation and adherence. 16.2 • Continually reevaluate and implement new policies and procedures to mitigate the risks to the business • Manage company cars, Fuel usage, insurance claims and abuse thereof. Fleet of support vehicles currently 60 vehicles. • Manage and maintain site schedules in line with targets required, ensure that all stake holders are aware of our deployment to sites. • Deploy additional resources where and when needed to ensure targets are attained. • Travel to other regions for audits and compliance management. • Stand in for any role needed and as required by Management from time to time. • Forecasting, Budgeting, and controlling of expenses.

R
Regional Operations Manager November 2019 - September 2020
Computer Mania

• Determine the operational practices of all stores in the area, making sure each runs smoothly, cleanly, complies with marketing and sales campaigns and meets budget and sales goals. • Interview, hire, coordinate and discipline store managers, and check in on individual stores to make sure the store is stocked, clean and in proper working order. • Create and maintain budgets and coordinate with and report to senior management in the company. • Prepare performance reports for presentation to upper administration. • Ensure that all branches follow safety, health and business laws and regulations. • Uphold company standards of excellence and service, guaranteeing quality performance. • Attend to various Human Resources and Industrial Relations functions. BCEA, CCMA and LRA. • Store Merchandising to ensure that the region is always adequately stocked and merchandises and align merchandising to the group’s promotions. • Determine Stock Ordering and stock moves as needed from stores as per the customer base, including and not limited to determining the value of stock per sqm the store requires versus sales. • Stock Control and Stock Loss prevention by continues counts weekly on high risk, surprise stock takes and auditing of paperwork. • Audit petty cash systems, banking control systems, cash ups, stock movements and ensure all balance. • Attend monthly meetings with senior management for monthly feedback on region, action plans to attain set standards. • Ensure correct payroll, control overtime, and authorize payments where needed. • Identify fast and slow-moving sellers a rotation of stock and implement plans to remove slow moving stock from sales floor in line with Chief Procurement officer. • Monitor competitor trends, movements, store relocations. • Monitor footfalls and implement plan to increase as needed with commercial manager. • Oversee OHASA Implementation and adherence. 16.2 • Plan High risk counts and implement daily, weekly, and monthly. • Continually reevaluate and implement new policies and procedures to mitigate the risks to the business. • Manage and create customer data base with stores. • Identify New markets and sustainability there in including franchise management. • Understand factors affecting business and retail and design and implement plan to overcome. • Manage Store Maintenance, Contractors and assist in designing new store builds with architects and commercial manager. • Turnover and Gross Profit Management with direct responsibility herein, • Daily traveling as needed to store, (Cover Approximately 5000km per month) • Manage company cars, Fuel usage, insurance claims and abuse thereof. • Manager regional warranty manager and set KPI’s for attainment. • Deal with center management to discuss growth, potential store relocation, space usage available and store upgrades as needed.

G
General Operations Manager April 2016 - November 2019
Maison Corthay

• Sustaining current market position and growing market share. • Creating business plans to support the company’s financial objectives. • Supporting sales teams and key account managers in retention of existing clients. • Defining long-term strategic goals and developing clear plans to implement them. • Improving internal processes and ensuring employees work as a cohesive unit. • Anticipate client needs and develop solutions to meet those needs. • Control of stock flow from international stores. • Implement, Design, and launch promotions on local territory. • Manage Store Maintenance, oversee budgets and ordering of stock. • HR & IR – Hire Staff for flagship store; prepare and conduct inquires. • Stock Control and Stock Loss prevention management. • Plan effective manpower within store. • Attend, Plan and layout displays at expos and cocktail evenings. • Responsible for auditing and feedback reporting, contractor management, asset control, payroll management, retail space optimization and social media management. • Identify fast and slow-moving sellers a rotation of stock. • Monitor footfalls and implement plan to increase. • OHASA Implementation and adherence. • Evaluate staff performance and use constructive feedback weekly and monthly to head office in Paris • Plan High risk counts and implement daily, weekly, and monthly. • Design and implement new policies and procedures. • Understand factors affecting business and retail and design and implement plan to overcome.

G
General Manager October 2015 - April 2016
Morecorp Cycle Lab

• Control of secondary warehouse and manage the distribution of stock to stores from warehouse. • Manage and oversee online web store, implement, design and design promotions. • Manage store maintenance, oversee budgets and overall human relations and industrial relations functions. • Plan effective manpower within store and warehouse. • Educate Team on new technology in the cycling industry. • Training on Wesbank Finance, Set targets and drive. • Training on Trade In program and set targets. • Design and implementation of trade in program. • Sustaining current market position and growing market share. • Creating business plans to support the company’s financial objectives. • Supporting sales teams and key account managers in retention of existing clients. • Defining long-term strategic goals and developing clear plans to implement them. • Responsible for auditing and feedback reporting, contractor management, asset control, payroll management, retail space optimization and social media management. • Identify fast and slow-moving sellers a rotation of stock. • Monitor footfalls and implement plan to increase. • OHASA Implementation and adherence.

S
Senior Store Manager September 2012 - October 2015
Zara

• Customer Service • Sales Floor Control • Lead, Practice and Implement Company values (6 Minimums) • Communicate with Spain, Commercial Staff and Internationals • Manage, Monitor, Plan effective man power • Educate Team on Trends and current fashion to increase sales and revenue • Understand Customer needs and requirements • Human Resources • Appointment of Staff • Industrial Relations • Communicate with Media • Analyze customer profiles and Spending patterns • Understand product defects, Product difficulties, communicate back to Spain • Understand, Analyze local competitors (Trends, Customer Profiles, Spending Patterns, Merchandise and so forth • Plan, Organize and Follow up on Stock takes • Plan and organize new season implementation • Plan and Organize rabaja (sale) season with space allocation • Analyze product suitability for store and season • Establish, Implement and Monitor sales strategies • Design, Implement floor map control for perfect fixture placement • Visual Merchandising as per Spanish Standards • Asset Inventory • Security Implementation and Monitoring • Staff Training, Staff Training Program development, Implementation and follow ups • Understand Store stock level requirements and stock rotations • Receiving of stock from Spain, Planning of receiving stock and commercial tours of new collection stock. • Store Space optimization • Monitor Cashier customer service levels • Store Administration • Budget Forecasting and Analysis • Maintain store costs and expenditure • Maintain Staff productivity level with allocated budgets and hours (Leave, Sick Leave Etc) • Staff daily task planning and implementation • Maintain Store Image in line with international standards • Logistics • Co ordination of Outstanding work (Store Maintenance) • Store Auditing • Store Admin Overview, Store Admin implementation • Check work quality, efficiency of external contractors • Health and Safety of store, staff and customers • Train Management on Health and Safety • Train Management on store operations • Daily Meeting and Staff Motivation (Implement and Design Calendar) • Staff Performance evaluations and appraisals • Systematic thinking and planning. • Implement learning and innovation in store • Delegation and follow up of tasks • Stock Loss prevention, planning, implementation and follow ups.

S
Store Manager December 2009 - September 2012
AVI Spitz

• Achieving store target by motivating our team • Daily and Monthly administration checked and audited • Staff training and recruitment • Relieving store manager for stores without management • Stock Take auditing • OHASA Representative • Company projects and implementations • To implement and adhere to policies and procedures • To maintain a professional and motivational appearance • Direct, Supervise and delegate required duties within the store. • Deal with staffing and HR issues • Achieving a low stock loss result and security within the store/s • General loss prevention • Merchandising standards being achieved. • Forecasting Budgets • Maintaining and Controlling store budgets • Customer service complaints • Receiving and ordering of stock • Stock/Receiving management • Auditing of store work. • Store openings • SAP Super User

S
Store Manager Aug 2008 - December 2009
Mr Price

• Stock Control. • Budgeting. • Forecasting. • Dealing with enquiries. • Human Resources. • Appointment of staff. • Stock Taking. • Dealing with customer complaints. • Store Banking. • Merchandising. • Administration- SOD;EOD. • Promotions Launches. • Promotion implementations. • Delegation of duties. • Staff daily co ordinations on floor. • Launching of markdowns. • Audits: internal and external. • Shrinkage Control. • Meetings to discuss figures-budgets etc. • Coordination of all store activities and resources.