L*****e

Receptionist, Administration, Customer Care Agent, Personal Assistance, Office Work

About Candidate

Hardworking , familiar with multi-line telephone systems and multiple communications tools. Passionate about business success and successful at supporting all staff and customer needs. Motivated Receptionist with over 10 years of progressive experience. Energetic self-starter and team builder. Navigates high-stress situations and achieves goals on time. I am driven to improve productivity and customer relations with attention to detail and professional demeanor. Experienced Receptionist, Call Center Agent, Administration and expert administrative team member. Offers wealth of clerical and customer service experience paired with self-motivation and critical thinking skills to independently handle daily needs. Flexes easily between changing demands and adapts to new processes and procedures.

Location

Education

M
Microsoft Office Excel 2013 Level 1 2017
Foster-Melliar - Sandton, GP

Microsoft Office Excel

M
Microsoft Office Excel 2013 Level 2 2017
Foster-Melliar - Sandton, GP

Microsoft Office Excel 2013

Q
Quality Customer Service 2018
Kwelanga Training Institution

Quality Customer Service

S
Sports Management 2015
Boston Business College

• Word Processing • Spreadsheets • Sociology of Sport • Sports Medicine and Injuries • Sports Marketing and Sponsorship • Club Management and Administration

C
Certificate in Contact Centre 2006
Corner Stone HR - Randburg, GP

• Windows • Word Processing • Spreadsheets • Presentation Graphics • Understanding the Internet • Outlook • Principles of Customer Service • Call Centre Operations Service • Business English

F
Fashion Designing 2004
Bloemfontein Fashion Academy - Bloemfontein, FS

• Elements of Fashion and Design. • Pattern Making and Garment Construction • Fashion Illustration and Design • Textile Wet Processing • Fashion and Art Design • Marketing and Merchandising

O
Office Management And Technology 2003
Central University of Technology - Bloemfontein, FS

• Business (Mercantile) Law • Business and Office Administration 1 • Communications • Information Admistration • Computer Literacy

M
Matric Senior Certificate : High School, 2002 2002
Navalsig High School

• English 1st Language • Afrikaans Second Language • Sotho Second Language • Business Economics • Economics • Mercantile Law • Typing

Work & Experience

R
Receptionist November 2015 - September 2020
Sasfin Wealth

• Providing front line service to walk-in clients both internal and external. • Answering phone calls promptly and transfer to the appropriate person. • Take ownership and understands customer's needs/request. • Take accurate messages timorous. • Handle all orders. • Keep reception area neat and tidy. • Stock taking. • Ordering office stationery. • Maintained clean and orderly reception area to impress and welcome visitors. • Process mail/packages promptly and accurately. • Keep records/register of all mail and packages received or to be forwarded. • Administration support. • Assist branch co-coordinator where needed. • Taking initiative/identifying areas for improvement. • Communication skills, both written and verbal. • Captured and processed client information, entering data into online systems for wider company use. • Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty. • Answered and directed incoming calls to relevant staff members using multi-line telephone system.

R
Receptionist June 2014 - October 2015
Consolidated Power Projects

• Answering of calls. • Transferring calls • Sending emails • Coordinating and general office work. • Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval. • Organised and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff. • Met incoming customers with professional approach and provided friendly, knowledgeable assistance. • Directed clerical tasks, including copying, faxing and file management.

R
Recruitment Admistrator July 2013 - April 2014
M-Ploy Global Resourcing

• Scheduled phone and in-person interviews for internship and apprenticeship positions. • Organised and managed recruitment events for large-scale employers, catering to applicants. • Managed applicants monthly using Software. • Accurately recorded and updated applicant info using Software. • Wrote job descriptions and positions. • Produced offer packs, offer letters and induction materials and distributed them to successful applicants. • Coordinated onboarding procedures, including HR, finance and IT paperwork. • Processed and onboarded successful applicants monthly. • Carried out due diligence on applicants, including contacting previous employers and references. • Utilised expert prioritisation and delegation skills to manage heavy workload. • Produced monthly reports for Talent Acquisition Manager on applicant numbers and successful hires. • Liaised efficiently with client HR teams on potential and successful candidates. • Managed personal workload using software, organising appointments and tasks effectively. • Managed LinkedIn, Facebook and Instagram accounts for recruitment purposes. • Assisted Recruitment Specialists with initial screening and interviewing of upwards of number of applicants monthly. • Sourced candidates for available roles using LinkedIn Recruiter and Software. • Developed interview questions and templates for management, improving interview efficiency. • Wrote and posted job adverts on behalf of clients using outstanding copywriting skills. • Assisted recruitment specialists with applicant background checks and employer reference checks.

R
Receptionist June 2013 - June 2013
Business Connexion

• Maintained clean and orderly reception area to impress and welcome visitors. • Processed and distributed incoming correspondence to relevant staff, facilitating team communication. • Delivered polite, professional customer service to enhance business reputation through positive first impressions. • Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty. • Welcomed guests and clients in friendly, positive manner. • Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication. • Coordinating and general office work. • Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval. • Organised and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff. • Met incoming customers with professional approach and provided friendly, knowledgeable assistance. • Directed clerical tasks, including copying, faxing and file management. • Collaborated effectively with customers and staff to maintain smooth-running company operations. • Answered and directed incoming calls to relevant staff members using multi-line telephone system.

R
Receptionist April 2013 - May 2013
L'Oréal Head Office

• Answered and directed incoming calls to relevant staff members using multi-line telephone system. • Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty. • Maintained clean and orderly reception area to impress and welcome visitors. • Captured and processed client information, entering data into online systems for wider company use. • Met incoming customers with professional approach and provided friendly, knowledgeable assistance. • Processed and distributed incoming correspondence to relevant staff, facilitating team communication. • Delivered polite, professional customer service to enhance business reputation through positive first impressions. • Welcomed guests and clients in friendly, positive manner. • Directed clerical tasks, including copying, faxing and file management. • Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval. • Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication. • Booked conference rooms and meeting spaces, coordinating supplies and catering for company events.

R
Receptionist January 2012 - March 2013
General Optical

• Answered and directed incoming calls to relevant staff members using multi-line telephone system. • Maintained clean and orderly reception area to impress and welcome visitors. • Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty. • Collaborated effectively with customers and staff to maintain smooth-running company operations. • Met incoming customers with professional approach and provided friendly, knowledgeable assistance. • Processed and distributed incoming correspondence to relevant staff, facilitating team communication. • Delivered polite, professional customer service to enhance business reputation through positive first impressions. • Welcomed guests and clients in friendly, positive manner. • Directed clerical tasks, including copying, faxing and file management. • Filed and maintained invoices, customer records and other paperwork to facilitate ease of retrieval. • Organised and updated weekly schedules and monthly calendar obligations for various levels of management and junior staff. • Handled incoming telephone calls, taking accurate messages and relaying to personnel to support timely communication. • Booked conference rooms and meeting spaces, coordinating supplies and catering for company events.

C
Customer Call Centre Agent December 2008 - December 2010
Multichoice SA (Dstv)

• Resolved customer queries and problems using effective communication and providing step-by-step solutions. • Enhanced working relationships by participating in team-building activities. • Explored and created new ways to resolve problems with processes, technology or team members to improve overall efficiency. • Activation of New Accounts. • Handling Accounts queries. • Fixing technical problems for clients.

I
Inbound Call Centre Agent November 2006 - November 2010
Vodacom SA

• Handled a number of inbound calls per day. • Handled Prepaid queries • Thrived in fast-paced environment with energy and enthusiasm. • Optimised team training and staff development. • Produced high-volume orders to effectively meet customer demand. • Customised customer experiences to build brand loyalty. • Actively listened to customers to fully understand requests and address concerns.

B
Brand Promoter January 2003 - October 2005
Different Brands

• Assisted in the organisation of marketing and promotional events such as networking events and shows. • Attended public events with communities, businesses and media to promote brand updates and increase awareness. • Researched and targeted new establishments to increase sales and build brand awareness. • Monitored and analysed market, brand and competitor performance to proactively recommend changes to brand initiative. • Educated customers about company products through product demonstrations. • Interacted face-to-face with customers to promote products and services and increase sales.