I am a young professional seeking an IT Technician or Technical Support position. My goal is to apply my training and continue to improve my skills. I am a hard worker and a fast learner with good customer service skills.
Obtained the following certificate: CompTIA A+, CompTIA N+, CompTIA Security+, MCSA, Microsoft Certified: Azure Fundamentals, and Microsoft Certified: AI Fundamentals
Microsoft Certified: Azure Data Fundamentals in progress.
Further Development and Education
Objective: Attain a CCNA certification within the next 24 months. A CCNA certification showcases a high level of professionalism and commitment to staying updated in the IT field
Work & Experience
Installed, terminated, spliced and tested fiber optic cables. Troubleshot and repaired fiber optic systems. Performed maintenance on fiber optic networks. Inspected and tested fiber optics equipment to ensure optimal performance. Set up service for customers by installing, connecting, testing or adjusting equipment. Communicated with customers to access work areas and explain work.
Installed, configured, and maintained computer hardware, software systems, networks, and peripherals. Troubleshot complex technical problems related to hardware components, operating systems, and applications. Assessed customer needs and provided advice on suitable products or services. Offered technical support for client inquiries via telephone and email. Conducted basic network troubleshooting and maintenance activities. Configured network settings as per customer requirements. Diagnosed issues with existing computer systems and provided solutions. Implemented security measures to safeguard against unauthorized access and viruses. Managed inventory of repair parts and supplies. Custom-built PCs according to customer specifications using various components. Repaired malfunctioning laptops by replacing components like motherboards, hard drives, and memory modules. Upgraded computers with new hardware components such as processors and RAM. Created backup images of customer data files onto external storage devices. Set up virtual machines for testing using Hyper-V Manager or VMware Workstation Pro. Disassembled computer systems to troubleshoot and resolve hardware issues. Identified and resolved hardware or software performance issues. Eliminated computer viruses and threats and implemented security measures. Installed, tested, and configured CCTV systems in various settings. Conducted quality assurance tests on newly installed CCTV systems. Mounted cameras, brackets, and other hardware components according to specifications.
PC'S & Phones - Hardware and Software VOIP - SIP Client and Server UBIQUITY - Configurations MIKROTIK - Configurations Wireless Networking & Wireless Distribution Systems (WDS) IP Addressing and Sub-netting Routers and Gateways TCP/IP and Acronyms Installed, configured, and tested network cabling systems such as Cat5e and Cat6. Troubleshot and repaired existing network cabling systems to ensure optimal performance. Configured, tested and maintained routers, switches and related network devices.