I am a hard worker, I work very well under pressure and I believe that extensive experience in the call centre or as a customer service agent makes an appropriate candidate for the position, since my responsibility and duties were quite similar to those required in the advertisement.
I strongly believe, I can perform well at all the delegated tasks and duties. I like to work in a team but I am also very comfortable working on my own. Furthermore I am fast learner, highly organised, confident, good communicator, good oriented and I have good computer skills.
matriculated in 2015
Work & Experience
Resolving customer payment and accounts enquiries. •Sending out receipts, bills and statements. •Keep records of customer interactions and transactions, recording details of enquiries and comments, as well as actions taken.
Attending training sessions to grow knowledge of product and to develop customer service skills. Booking domestic and amp international air fare on sabre. Confirm flight information with airlines Experience with sabre system and generating 40% savings in airfare costs. Contact customers to give them accurate feedback on the progress of their enquiries. Maintain confidentiality of customer information and perform other duties as the need arises.
Resolve phone, chats and email customer enquiries and identifying customer needs. Forward and escalate enquiries to relevant individuals and departments. Contact customers to give them accurate feedback on the progress of their enquiries. Update customer information as required. Maintain confidentiality of customer information and perform other duties as the need arises.