L*****i

Senior Customer Service Advisor
R9500 / month

About Candidate

I am a hard worker, I work very well under pressure and I believe that extensive experience in the call centre or as a customer service agent makes an appropriate candidate for the position, since my responsibility and duties were quite similar to those required in the advertisement.
I strongly believe, I can perform well at all the delegated tasks and duties. I like to work in a team but I am also very comfortable working on my own. Furthermore I am fast learner, highly organised, confident, good communicator, good oriented and I have good computer skills.

Location

Education

N
National Senior Certificate 2015
Immaculata RC High School

matriculated in 2015

Work & Experience

C
Customer Service Advisor February 2017 - July 2017
RCS Head Office

Resolving customer payment and accounts enquiries. •Sending out receipts, bills and statements. •Keep records of customer interactions and transactions, recording details of enquiries and comments, as well as actions taken.

C
Customer Service Advisor July 2017 - February 2021
Customer Service Advisor

Attending training sessions to grow knowledge of product and to develop customer service skills. Booking domestic and amp international air fare on sabre. Confirm flight information with airlines Experience with sabre system and generating 40% savings in airfare costs. Contact customers to give them accurate feedback on the progress of their enquiries. Maintain confidentiality of customer information and perform other duties as the need arises.

C
Customer Service Advisor ( chats and emails) March 2021 - March 2022
Teleperformance SA

Resolve phone, chats and email customer enquiries and identifying customer needs. Forward and escalate enquiries to relevant individuals and departments. Contact customers to give them accurate feedback on the progress of their enquiries. Update customer information as required. Maintain confidentiality of customer information and perform other duties as the need arises.