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• Receive process records from sales team, check records, sort, capture, scan and index records on Document Management System. • To ensure annual turnover, levies, rates and insurance is billed correctly and timeously. • To ensure that leases are loaded 100% correctly on DMS and that all possible recoveries are loaded so that every month the maximum value for every expense is recovered from the tenants. • To ensure tenant satisfaction through resolving tenant queries and maintaining a comprehensive and up-to-date database of tenant correspondence within the limits and boundaries of binding contracts of parties as well as legislation. • To ensure that an excellent customer service is provided to tenants and that the CRM Module on DMS is monitored and updated daily. • To ensure each building is comprehensively administered and procedures followed with respect to, but not limited to correspondence, acquisitions and disposals, tenant deposits, insurance, correct apportionment of income and expenditure. • To conduct effective control of physical and electronic property management information and documentation. • To ensure that all documentation with regard to tenants and buildings is correctly and timeously filed electronically. • To conduct lease audits on an annual basis. • To ensure that all approvals required are in line with the Delegation of Authority as amended from time to time. • Perform administrative tasks in respect of Lease Agreements and Contracts • Administration management of the Johannesburg branch to ensure smooth running of the office. • Coordinate with estate agents regulator (PPRA), all major banks, conveyancing attorneys to ensure effective support and mutual interaction. • Provide administration assistance with marketing and quality management of the company • Dealing with queries via email ,face to face and telephone • Provide regulatory services such as license application, renewal, filing of Licenses for all agents in Johannesburg and Mafikeng office • Draft and review commercial/sales documents and give professional assistance • Liaise with regulator from time to time (e.g. The Property Practitioners Regulatory Authority)

• Receive registrations documents from applicants, check documents, sort, capture, scan and index documents on Sap System. • Manage operations documents, records, files and archiving and scanning of documents • Provide administrative and client relations support • Conducting quality assurance for all records that are scanned, imported on SAP to ensure that records are reliable, authentic and have integrity. • Provide timeous and professional services and advise to the PPRA stakeholders • Follow up with clients to ensure that records are submitted on time as per Registrations and compliance calendar. • Perform non-compliance management according to standard of the registration processes and PPRA regulation • Sending renewals notices and help with all annual renewals of registered agents • Compile monthly report of compliant, non-compliant registrations and queries • Issue Fidelity fund certificates according to section 16 of Act 112 of 1976 to successful applicants

• Face to face Pre-checking applications for compliancy • Determine the nature of application and record on SAP • Capture, process and validate client registration information on the system • Interface with other PPRA business units (Legal, Claims, Section 27 and finance Departments) to obtain information e.g. Payments made by all estate agencies • Forward payments details to finance business unit for processing • Liaise with the finance department on the invoicing of clients • Maintain a registration database and ensure that the information on the database is accurate and up to date • Records keeping and management (filling) • Respond to queries from applicants and the call center • Resolve registrations complaints • Assist with walk ins Clients on annual renewals of the current license to the next year • Issue Fidelity fund certificates according to section 16 of Act 112 of 1976 to successful applicants