September 6, 1980

About Candidate

I am a fast learner and dedicated person. I am strong willed and work well under pressure, can work independently as well as i a team.



paralegal 2021

Paralegal Practice: Human Resource and Employee Relation

Work & Experience

collection agent 2001 - 2007
Woolworths Financial Services

Collections for the instore card, loans as well as credit card.  Ensure agents achieve 90% QA score by listening and evaluating calls identifying opportunities for improvement  To do weekly audits on accounts to make sure agents maintain quality of work.  Effectively collect and reduce arrears

Debt Review 2007 - 2022

 Required to under pressure and meet target deadlines and solve problems without assistance from supervisor.  Delivers customer service through adherence to quality service standards.  Draw, compile and present reports with statistics for perusal of management.  Engages in activities for own development.  Ensures that product knowledge and advice is technically accurate.  Facilitates the process of refinancing outstanding debt.  Adhere to First Rand Debt Review Policy.  Knowledge and working in according with relevant legislations such as: o National Credit Regulator – make reference to the Debt Review Task Team Rules o National Credit Act (NCA): - section 79, sections 80-85, Section 86(1), Section (10), Section 87 and Section 130.  Attend to queries from Debt Councillors.  Assessing of a proposal received from debt counsellors, calculating a counter proposal and refer to national interest rate guidelines.  Restructuring of accounts accepted under Debt Review