Onboarding and Logistics Specialist
March 3, 1992

About Candidate

Customer Service expert with multiple years of experience in the following fields:
– Retail
– Internet Service Providers
– E-commerce
– Cloud Support

Navigating these industries provided me with great leadership principles which I use not only professionally, also personally. Principles such as ownership and customer obsession allowed
me to promote growth within my career and sustain a level of work ethic others admire.

Diving into the deep end within customer services has provided me with a new passion and this is to drive a positive customer experience and always put the customer first.

As someone who is naturally talkative, dealing with customers comes naturally and no task is too big to handle when the correct morals and principles are applied to each contact. If I had to write a famous quote that would later become a meme it would read: “Learn to value the customer as if they were your closest friend”.



Diploma of Higher Education - Information Technology. 2011 - 2012
College of Cape Town, Crawford, Western Cape

Work & Experience

Customer Service Representative April 2013 - April 2015
Merchants SA (iiNet), Cape Town, Western Cape

• Inbound Sales and Technical Support (12 months) • New Hire Team Leader (6 months) • Provisioning - Order Fulfilment (6 months)

Technical Customer Service Associate April 2015 - March 2020
Amazon Web Services, Cape Town, Western Cape

• AWS Cloud Support inbound and outbound client support • New account verifications • New Hire Lead Support (6 months) • Service limit increase support (12 months)

Onboarding and Logistics Specialist February 2021
Webafrica, Cape Town, Western Cape

• New client Onboarding, Logistics and Technical Support • Intern group support