Customer Service expert with multiple years of experience in the following fields:
– Internet Service Providers
– Cloud Support
Navigating these industries provided me with great leadership principles which I use not only professionally, also personally. Principles such as ownership and customer obsession allowed
me to promote growth within my career and sustain a level of work ethic others admire.
Diving into the deep end within customer services has provided me with a new passion and this is to drive a positive customer experience and always put the customer first.
As someone who is naturally talkative, dealing with customers comes naturally and no task is too big to handle when the correct morals and principles are applied to each contact. If I had to write a famous quote that would later become a meme it would read: “Learn to value the customer as if they were your closest friend”.
Work & Experience
• Inbound Sales and Technical Support (12 months) • New Hire Team Leader (6 months) • Provisioning - Order Fulfilment (6 months)
• AWS Cloud Support inbound and outbound client support • New account verifications • New Hire Lead Support (6 months) • Service limit increase support (12 months)
• New client Onboarding, Logistics and Technical Support • Intern group support