m*****6

Customer Services
February 13, 1996

About Candidate

I have been a Customer Services Advisor for 4 years in the call centre industry. I believe that I am the ideal candidate for this role as I am customer focus, organized, self motivated and punctual worker. In my recent previous role as a Customer Services Advisor I have always maintained to reach my targets required by the company. I have reached each month with over 85% on performance and customer management, I have also reached the highest increase within my department for the year of 2021 due to my performance ratings.

As a Customer Service Agent, putting your customer first and providing a human effect when assisting a customer is very important to the customer and the business, creating rapport with the customer/client also plays a vital role in the Customer Services industry. I consider myself to have these combabilities that with an organization and customer requires.

Becoming a Customer Services Agent for this role would be much more than ‘just a job’ for me. With the abundance of spare time I’ve had after leaving my previous company, I carefully researched roles the Customer Services industry and yours is by far the best, both in terms of your company values and the kind of services you offer to your clients. It would be an amazing opportunity for me to be a part of your team in helping your company grow and meet the challenges and goals in the coming years.

I would love the chance to chat with you more about the role, whether it is over the phone or in person.

Sincerely,

Shameez Van Rooyen

Location

Education

s
student 2014
Athlone Secondary School

Matriculated

E
End User Student 2018
On the Ball College

Microsoft Excel 2010 Advanced Microsoft Word 2010 Advanced Microsoft Access 2010 Advanced Microsoft Powerpoint 2010 Advanced

Work & Experience

D
Debt collector, Quality Assurer, Team Leader January 2016 - August 2018
Anthony Richards and Associates

Debt collector - outbound calls, making payment arrangements with debtors, follow ups, setting up debit orders, using portals to trace contact numbers (TRACE portal). Quality Assurer - listening to agents calls, rating the call based on company's requirements,. creating spreadsheets on Excel, keeping records on Word document, providing statistic feedback to team leaders, auditing agents live on the floor and capturing data. Team Leader - managing team, setting up team targets, mitigating, analyzing, recording of stats, providing feedback to team about changes, team meetings, making sure team performs.

C
Customer Service Advisor September 2018 - October 2022
Capita SA

Customer Service advisor - inbound calls, chats and emails; assisting customers with queries and complaints for online and in store purchases, troubleshooting, amending orders, placing orders, contacting couriers to track order, connecting with in store managers on changes within the business. Assisting customers with faults on products. I have also trained new stuff before they went live on the floor and have done this for 3 years.

Awards

M
Most improved advisor 2019
Most improved Retail Customer Services Advisor for 3 month period
M
Most Improved Stats Debt Collector 2016
Improved commission with over 10% in a period of 12 months