M*****a

IT Support Technician
R12000 / month

About Candidate

Hello, I’m Minenhle Ngema, an experienced IT professional with a passion for solving complex technical challenges. With a strong background in as software development, network administration, cybersecurity, or database management, I’ve consistently delivered innovative solutions that drive business growth and efficiency.

I thrive in dynamic environments, adapting quickly to emerging technologies and industry trends. My ability to collaborate effectively with cross-functional teams, communicate technical concepts to non-technical stakeholders, and a proven track record of project success make me a valuable asset to any organization.

I’m dedicated to continuous learning and staying ahead in the ever-evolving IT landscape. If you’re looking for a proactive problem-solver who can drive your IT initiatives to success, let’s connect. Together, we can harness technology to achieve your business goals and propel your organization to new heights.

I understand that excellent customer service is the cornerstone of a successful IT department. I’m also a dedicated customer service professional with a passion for exceeding customer expectations. With a year of experience in the Sizakala Center, I’ve honed my skills in providing top-notch support and creating positive customer experiences.  I’m adept at not only resolving technical issues promptly but also at building strong relationships with end-users. This approach has led to increased user satisfaction, reduced downtime, and enhanced productivity in the organizations I’ve worked with.

If you’re seeking an IT professional who can not only keep your systems running smoothly but also ensure that your customers are delighted with the support they receive, let’s connect. Together, we can leverage technology to elevate your customer service and drive overall success for your organization. I believe that exceptional customer service is not just about solving problems but also about building meaningful connections. I’m known for my excellent communication skills, empathy, and a genuine desire to help people. Whether it’s assisting with inquiries, resolving issues, or proactively seeking ways to improve customer satisfaction, I’m committed to going the extra mile. My track record includes improved customer satisfaction scores, reduced response times, or successful resolution of challenging cases. I’m also adaptable and quick to learn, which allows me to thrive in fast-paced environments and effectively handle a variety of customer interactions.

 

Further Development and Education

My career has been marked by a strong commitment to continuous growth and development. I believe that learning is a lifelong journey, and I've strived to align my career goals with opportunities for further education.

In the early stages of my career, I focused on building a solid foundation of knowledge and skills within my field. I pursued a [mention relevant degree or certification] to establish a strong base. As I gained practical experience, I realized the importance of staying current with industry trends and emerging technologies. This led me to pursue additional certifications such as [mention specific certifications], which have allowed me to remain at the forefront of my field.

Looking ahead, my career and educational objectives are intertwined. I aspire to advancing to a leadership position, specializing in a specific area, or contributing to a particular industry. To achieve these objectives, I plan to continue my education by [mention how you plan to further your education, such as pursuing a master's degree, attending workshops, or completing online courses]. This additional knowledge will not only enhance my skills but also enable me to make a more significant impact in my current and future roles.

Ultimately, I view my career and education as a continuous cycle of improvement. As I learn and grow, I aim to apply my knowledge and experiences to drive success in my professional journey. I am committed to staying adaptable, open to new opportunities, and dedicated to achieving my career and educational goals

Location

Education

M
Matric 2014
Fairbreeze Secondary School

English Home Language Isizulu First Additional Language Mathematical Literacy Dramatic Arts Religion Studies Tourism Life Orientation

D
Diploma 2018
Richfield Graduate Institute of Technology

E-Commerce Quantitative Techniques Networks Programming Web Technology IT project Management Soft Engineering

Work & Experience

I
IT SUPPORT TECHNICIAN 02/02/2020 - 26/06/2020
Shackleton life

 Capture of computer information for employees on a daily basis  Creating of database for employees  Managing filling systems for clients  Monitor server and any problems relating to the system  Recording of minutes for meetings  Capturing of data

I
IT SUPPORT TECHNICIAN 01/11/2021 - 19/05/2022
Sineso Creations

 Processing postings  Supplies receipt  Logging customer and employee queries  installing and Configuring computers systems  Maintaining a variety of records  Ensuring accuracy of the facility’s inventory system by updating records of physical inventory totals

I
INTERNSHIP 01/07/2020 - 30/06/2021
MICTSETA

 Studying and Practical work  Performing electronic fault-finding  Assembling a personal computer or handheld computer and peripherals from modules  Interpret and use information from texts  Use mathematics to investigate and monitor the financial aspects of personal, business, national and international issues  Write/present/sign for a wide range of contexts

I
INTERNSHIP 01/06/2022 - 31/05/2023
Sizakala Customer Center

Human Capital