I am a talented, transformational, award-winning leader with over 14 years senior management retail experience in selling & customer experience with Woolworths. My last portfolio in Woolworths was Head of Beauty & Customer Experience at the Sandton City store – The company’s largest in size & revenue. I lead a motivated & Inspired team of 2 departmental managers, 2 supervisors as well as over 51 Staff, overseeing over 25 International beauty brands with an annual sales revenue of R50 Million per Annum. During my career with Woolworths, I have received over 6 Awards for Excellence in Selling & Customer Experience, including a CEO Award in 2018 – The highest Award to be granted to any employee. I then took on a challenge with Wellness Warehouse as Regional Manager, heading Beauty & Customer Experience over all 15 Johannesburg Stores, a contractual position which ended in Dec 2021. I am currently permanently employed as Store Manager My Current & Future Goal is to Authentically & Passionately Resonate Excellence, Empathy, Values, Purpose as an individual – Aligning myself with precision to the Company Vision, Mission, Values & Strategy to further enhance profitability, further reduce expenditure & attract, retain & Reward Customers ensuring a world class, magical, memorable, life-long Customer Experience. I am authentic, rare, atypical, curious, unconventional, futurist, reformist, transformist. One in a million. Once in lifetime. If granted an opportunity, I will most certainly add value, make a difference and be a legacy. Regards Mohamed
Work & Experience
Store Manager for a bespoke mens boutique in Rosebank.
Provide input into the Stores Operating Plan. Ensure the Fashion. Beauty and Home sales grow in line with agreed budgets. Lead and manage the Fashion. Beauty and Home team to deliver against the operating plan Effectively manage weekly and seasonal Store Sales Plan and timeously implement trading notes. Review and update customer profiles and communicate updates to Head Office. Manage fashion and home stock inventory systems. Effectively manage the Fashion. Beauty and Home team by ensuring that shopkeeping disciplines are in place according to checklists e.g. ticketing, adjacencies, rack alignment etc Maximise promotional sales through effective planning and implementation of promotions, special events and size ratio's. by building effective relationships with buying groups. Maximize selling opportunities within the parameters of the FBH selling plan e.g. selling space. displays. layouts etc. through the effective implementation of Trading notes and "My business Document·. Manage the timeous replenishment of merchandise by the team. Ensure risk is managed within the Fashion. Beauty and Home area by accurately and timeously completing risk audit documentation to ensure compliance. Minimize waste and accurately control stock to prevent shrinkage. Ensure timeous implementation of the commercial plan. through collaboration with store management team. Ensure risk is managed within the Fashion. Beauty and Home area by accurately and timeously completing risk audit documentation to ensure compliance. Ensure the delivery of a consistent customer shopping experience in line with agreed service levels. Participate in general store operational duties. E.g.: Locking and opening store: Alarm call outs etc. Develop. recruit. retain and lead a competent and motivated Fashion. Beauty and Home team. Conduct performance and development discussions (1PM) with the team.
Creating, implementing & monitoring of Customer experience principles. Overseeing the trade / operations of Branded Skincare. Creating the company's 1st & official Wellness Warehouse Beauty Academy training manual which was rolled out nationally to all stores. Training & Facilitation of the training manual to all individuals in the 15 stores. Brand / Supplier networking & interactions. Setting of daily targets for stores. Placing incentive & commission structures in place to enhance Employee value proposition. Direct support to the national head of beauty. Communication & follow up on promotional activity to capitalize on trade opportunities. Identifying new skin brands for future buy aligned to the ethics & values. Daily store visits to check in on store teams, hygiene, stock levels, challenges & opportunities. Implementation of the company's Mystery Shopper & detailed analysis of the customer shopping experience in all stores. Leading, motivating, inspiring & coaching of store teams as EX = CX = Sales Stock Deep dive analysis to identify time period of gaps of SKU's and lead delivery times to ensure there are no lost sales & the right stock is always available for the customer at the right time. Liaising with Head office planning teams daily to correct each stores Model Stock / Mins & Max's to enhance sales & revenue Grow Branded skin sales from one month to the next by ensuring productivity, Link selling & coaching store teams on selling practically in the store environment. Ensure Planograms & layouts are as per the company policy & adjacency. Planning the yearly calendar to ensure efficient preparation for big events EG Black Friday & Christmas. Build & maintain lasting relationships with all stakeholders, store teams, head office teams, suppliers & customers. Instil and ingrain an AUTHENTIC, MAGICAL, MEMORABLE CUSTOMER EXPERIENCE as opposed to redundant customer service.
Store Manager for the @Home Brand.