
M*****E
About Candidate
As a the sole IT Tech to new site planning and construction of IT Infrastructure lays solely on myself with support when needed from IT team and the day to day running the branch, with continuous support to our all department remote and local;
· Providing IT Support Services to Cartrack Corporate locally and internationally
· Daily Site inspection of switch room, site generator, printers, network, etc.
· Site planning/Installation/maintenance of the camera/CCTV and Biometric systems
· Provide continuous support to Hardware Developers for new and legacy tracking Hardware
· Call logging
· Troubleshoot, diagnose and resolve technical issues
· Provide desktop, networks, hardware and software support
· Support and maintain MS Server/Desktops, MS Exchange and Office 365
· Setting up and configuring new laptops and desktops
· Install authorized software to laptops and desktops
· Ensuring security and upgrades are applied and kept up to date on desktops and laptops
· Antivirus installation to all desktops and laptops
· Fault-finding to laptops and desktops
· Reporting faults and maintaining logs on servers, desktops and laptops
· Installing authorized software to core servers
· Fault-finding to core servers
· Follow standard procedures of the company to resolve issues and escalate if required to a relevant
internal department
· Ensure logging of all issues
· Follow up with clients to make sure the system or software is functioning properly after troubleshooting
· Call logging
· IT service delivery
· Technical Support for Financial Systems
· Configure 3G and Mobile devices
· Link printers remotely
· Installing applications on workstations remotely
· Troubleshoot Network related problems and slow response issues
· Troubleshoot Financial System problems on workstations and servers
· Reset user passwords, enable machine names and user accounts on Active Directory.
· Liaise with 3rd Level Support in regards with server related problems where clients is unable
to connect to SQL Databases, Shared Drives or Web based applications to resolve the problem
· VoIP/PBX configurations and setup
· VPN setup and administration
· Maintenance of site generator and keeping levels in up to standard
· Escalate any problem to management or 3rd level support if there is a high in flux of related
issue or if the issue is intermittent
· Supporting MS Office systems/applications
· Communicate solutions to team members when new problems arise.
· Document all solutions through the ticket system
Further Development and Education
I'M CURRENTLY IN THE PROCESS OF ACQUIRING N+, LINUX+, CySA+ CERTIFICATES, JUST WAITING ON APPROVAL FOR FUNDING FORM CURRENT COMPANY
Location
Education
Subjects : Comptia: A+ Comptia: C+ Database ICDL Microsoft Access Computer literacy
Work & Experience
• Courteously and timorously answer all inbound calls as per requirements to local and international clients and service stores. • Provide help with all Fixed and mobile devices, applications, operating systems and network related products and service queries such as blacklisting devices etc. • Device applications support • Load all products and services on the systems as required by customers as dictated by company policies e.g., BIS, Rica, DSTV Mobile, • Ensure accurate logging of all calls and escalate anomalies • Improve methods of carrying out work through on-the-job • Ensure that resources of time, skills, equipment and materials are neither wasted nor misused. • Being a team player by supporting the work performed by others andmaintain client relationships. • Follow up on escalated queries and provide continuous feedback to client queries. • Continuous communication with relevant network systems and departments, in accordance with network status and maintenance.
• Resolving daily tickets • Admin control – assistance with user access and allocation • Desktop setup • Set-ups and software installations • Cabling • VoIP/PBX configurations and setup • Printer and peripherals assistance • Desktop upgrades and assemblements • Networking configuration/setup assistance • Remote desktop assistance
Duties As a the sole IT Tech to new site planning and construction of IT Infrastructure lays solely on myself with support when needed from IT team and the day to day running the branch, with continuous support to our all department remote and local; • Providing IT Support Services to Cartrack Corporate locally and internationally • Daily Site inspection of switch room, site generator, printers, network, etc. • Site planning/Installation/maintenance of the camera/CCTV and Biometric systems • Provide continuous support to Hardware Developers for new and legacy tracking Hardware • Call logging • Troubleshoot, diagnose and resolve technical issues • Provide desktop, networks, hardware and software support • Support and maintain MS Server/Desktops, MS Exchange and Office 365 • Setting up and configuring new laptops and desktops • Install authorized software to laptops and desktops • Ensuring security and upgrades are applied and kept up to date on desktops and laptops • Antivirus installation to all desktops and laptops • Fault-finding to laptops and desktops • Reporting faults and maintaining logs on servers, desktops and laptops • Installing authorized software to core servers • Fault-finding to core servers • Follow standard procedures of the company to resolve issues and escalate if required to a relevant internal department • Ensure logging of all issues • Follow up with clients to make sure the system or software is functioning properly after troubleshooting • Call logging • IT service delivery • Technical Support for Financial Systems • Configure 3G and Mobile devices • Link printers remotely • Installing applications on workstations remotely • Troubleshoot Network related problems and slow response issues • Troubleshoot Financial System problems on workstations and servers • Reset user passwords, enable machine names and user accounts on Active Directory. • Liaise with 3rd Level Support in regards with server related problems where clients is unable to connect to SQL Databases, Shared Drives or Web based applications to resolve the problem • VoIP/PBX configurations and setup • Maintenance of site generator and keeping levels in up to standard • Escalate any problem to management or 3rd level support if there is a high in flux of related issue or if the issue is intermittent • Supporting MS Office 2003, 2007,2010,2016 and 365 • Communicate solutions to team members when new problems arise. • Document all solutions through the ticket system