M*****a

Currently unemployed

About Candidate

Location

Education

C
Computer Technician 2011
Computer maintenance

Maintenance and repair of both hardware and software issues. Also have been studying certification courses under microsoft on cloud computing and computer operating systems, networking.

Work & Experience

S
Supporting IT Technician 2015 - 2018
Photo life studios

Troubleshot and diagnosed computer hardware and software issues. Set up computer networks and assisted employees with IT-related problems, resulting in a 30% increase in network efficiency.

F
Field IT Technician, Supervisor, Trainer 2018 - 2023
Liquid telecom

Conf training on sales and product setup in assigned districts, resulting in a 20% increase in sales within the Southern Region. - Successfully established the company in the Southern Region, leading to a 30% expansion of the customer base. - Oversaw and trained a team of 15 staff members on products and services, resulting in a 90% improvement in customer satisfaction scores. - Monitored and evaluated customer care and satisfaction, achieving an average rating of 4.8 out of 5 in customer feedback surveys. - Supervised various locations, ensuring proper setup and completion of business operations, resulting in a 100% compliance rate with company regulations. - Gathered and analyzed data to optimize processes, leading to a 15% reduction in operational costs. - Developed expertise in specialist areas and designed training programs, resulting in a 25% improvement in staff performance.