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Senior Business Analyst and Project Lead

About Candidate

I have more than 17 yrs of IT professional experience and more than 13 years’ experience  working in different Telecommunication companies. I have worked for 2 Multination Companies Huawei Technologies (China-Base) & EppixComm previously known as Logica CMG(UK-Base), Eppix is the Billing System used by Vodacom and MTN. Locally I have worked for All Telecommunications companies Vodacom, Cellc, Telkom and MTN. I have started my own company and I am an Indipendet Contractor with AdaptIT as a Senior Business Analyst. I am working in deiferent project as Senior Business Analyst and Project ( NSFAS, RAF, UNISA LMS Implementation, FP&M Seta, Stat SA and SABS).

Location

Education

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Masters in Business Leadership 2017
University of South Africa

1. UNISA School of Business Leadership (SBL) Completed. Qualification Name: Master's (Business Leadership), Corporate Leadership Year (2015 – 2017) Subjects: MBL1 Level One (2015) - Done - MBL911K Human Resources and Employment Relations Management - MBL912L Operations Management - MBL913M Marketing Management - MBL914N Financial and Management Accounting - MBL915P Strategic Management - MBL916Q Macro/Micro Economics and The Global Business Environment Subjects: MBL2 Level One (2016) - Done - MBL921M Leadership and Organizational Dynamics - MBL922N Strategic Financial Management - MBL923P Strategic Dynamics and International Business - MBL924Q Information Resource Management - MBL925R Business Research (Masters Research) - MBL926R Business Ethics Management Subjects: MBL2 Level One (2017) – Done - MBL93CT Corporate Governance - MBLEPMY Executive Project Management - MBLRPP Business Research Report (Masters Research Projects) - Masters Research: The role of Stakeholder Management on Successful Project Implementation – A Case of Telkom SA (SOC)

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B . Sc (Honors) in Computer Science 2003
University fo Zululand

2. B.SC. (HONS) IN COMPUTER SCIENCE (UNIVERSITY OF ZULULAND) Qualification Name: Computer Science Year 2002 – 2003 Subjects: - Advance database management (SCS 502) - Software engineering methodologies (SCS 501) - Data communication and networking (SCS 509) - Mobile computing and networking (SCS 510) - Project (Targeted Wireless Advertisement System)(SCS 511)

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B. Sc. in Computer Science 2001
University of Zululand

3. Bachelor of Science in Computer Science (University of Zululand) 1999 – 2001 Subjects: - Computer Science (1st – 3rd Yr Level) - Mathematics (1st – 3rd Yr Level) - Mathematical Statistics (1st – 3rd Yr Level) - Applied Mathematics 1st Yr Level

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Tisand Technical College 1998
Matric/N3 certificate

4. Senior Certificate & N3 (Grade 12/Matric) Tisand Technical High School 1994 - 1998 Subjects: Zulu, English, Mathematics, Physical Science, Electricians Work (N3), Technical Drawing (N3)

Work & Experience

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IT COnsultant - 2022-10-31
Adapt IT

December 2019 - Present (Contract) Adapt IT- Independent Contractor and Senior Business Analyst (Public Sector & Education) Project Lead / Senior Business Analyst ( Enterprise Architecture Project (RAF) and IT Operations (NSFAS), UNISA-ICT Department Consultant), StatSA, SABS and FP&M SETA Overview: Currently at AdaptIT going for three years now I am working as Senior Business Analyst and Project Leads. I am working in a different organisation depending on the project. Currently we are Implementing Moodle Learning Management System as UNISA. In that project I was heading all the BA's in the project. As you know Unisa is amoung top Distance Learning Institutions in the world with more than 5000000 students and Staff. We are migrating the old Sakai LMS replacing it with Moodle LMS. Since i started working at Adapt IT as an Independent contractor I have work at RAF- Road Accident Fund - Senior BA and Project Lead in Solution Architecture Project - Implementing Sparx Tool( Solution Architecture Tool). In the current project that we are doing at UNISA we are implementing the migration of the new Moodle system using Agile and DevOps methodology. We are agile as we can't seize off or migrate everything at once the migration is in phases. That's why we are doing the Agile Approach and DevOps. Students and Academic staff must see that we are replacing the system. Everything needs to work accordingly but we are migrating functionalities in phases up until 100 percent implemented. And we are doing an agile approach as we have all the Unisa Business Requirement Specifications. There are standard features on the systems and new requirements which needs to be built as we continue with a project. 1. NSFAS as Senior BA - Business Analysis Project 2. UNISA - Senior BA and BA Lead for both UNISA and AdaptIT BA's. Moodle LMS Implementation Project 3. SABS - Senior BA - Moodle LMS implementation 4. StatSA - Senior BA - Moodle LMS Implementation 5. FP&M Seta - Senior BA - New System Implementation. Responsabilités/Contributions: - UNISA, RAF and NSFAS - Project management and programme management. - Road Accident Fund (RAF) enterprise architecture project. RAF project planning. - Business Analysis for Open distance Learning (UNISA) enterprise architecture project. Fully UNISA Digital Learning Vision 2030 project planning. - NSFAS Business Analysis and Project planning, - IT strategy skills: business and IT alignment, systems thinking, business portfolio strategy, organisation and operating model - design. - Technology leadership skills: technology impact analysis, new technology awareness, technology innovation, technology - selection. - Business management for enterprise architecture. Mapping the RAF business strategy. - Advising on the RAF on best practices and industry benchmarks. - Business process improvement projects. Application portfolio analysis projects. - Technology architecture evaluation projects. - Major IT development projects. - Develop architecture development project objectives and scope. - Information architecture, process architecture, application architecture and technology architecture. - Documentation deliverables both graphically and in metadata. - Presenting architecture to various communities. Reason for Leaving: Contract coming to a successful end.

Telkom (Mobile and Consumer)

March 2013 - October 2018 Telkom (Mobile and Consumer) Manager Service Operations / Tier 2 IT Billing (Management Level, M4) Mobile / Fixed Line Overview : I have worked at EppixComm(previously known as Logica CMG) as Analyst Programmer and Billing Specialist A countries with Vodacom and MTN they were using Eppix as their billing System. We did Implementation, Business Analysis for the billing systems all over Africa where Vodacom and MTN. I work at Cellc, Huawei as a Senior billing System Specialist and International Roaming Specialist for more than 6 yrs. I worked at Telkom doing Service Management/Senior Manager looking at these three sections FAB (Fulfillment Assurance and billing). Responsibilities/Contributions: - Managing all IT project management in service operations for fixed line and mobile. - Writing RFP and negotiating them for fixed line and mobile operations. - Running the tier 1 contact centre, tier 2 (IT back office operations for both fixed line and mobile). - Managing contact centre strategy as specialist, controlling mobile and mixed contact centre customer experience according to Telkom’s vision. Identify waste and implement improvement projects through all contact centers using Lean Six Sigma (billing and networking issues). - Doing service operations projects on contact centre (Tier 1) and IT service operations (Tier 2). - Manage assurance and billing operations and implement measurements for effectiveness. - Ensure ICASA compliance and corporate governance and provide insights of customer service through analytics reporting to improve the NPS. IT Telkom product testing. - Doing vendor and contract management under our vendors in tier 1 and tier 2 (contact centres). - Receive and clarify requests to manage technology as per requirements. - CR document solutions in tier 1 and tier 2 (call centre and technical support). - Billing issues solutions from technical support, social medial, enterprise service solution and service operation centres. Support and optimise implemented technology. - Receive requests to implement systems. Liaise with the business analysis team and assist in systems audits. - Document implemented systems and enhancements. - Fulfil technical lead role. Ensure device tests are conducted. - Liaise with the product management team on new products. - Offer expert technical advice on device settings and CPE's. - Conduct research on technical aspects of new devices and CPE's and call-out support. - Document technical information on devices / CPE's. Update knowledge management system. - Manage and ensure billing systems and processes enable accurate billing. Monthly analyses of data, data mining, data analysis and trend analysis and investigating and reporting on any deviations. - End to end EDR / CDR tracking, completeness checking. Monitoring of recons between different systems. - Monitor recons between different systems. Facilitate the correction of any fallouts. Identify and liaise with different stakeholders on additional recons / controls needed to ensure end to end revenue assurance. - Provide all revenue and related reporting and analytics information to Telkom marketing as well as management. Perform monthly monitoring and analysis of revenue actuals, provide variance analysis and explanations. - Compile information for internal customers, in order to provide high level management with information to make informed decisions. Responsible for the tracking and closing of any revenue assurance findings. Reason for Leaving: Career growth.

Huawei Technologies

September 2011 - March 2013 Huawei Technologies Senior Post-Paid Billing Support / International Roaming Specialist Responsibilities/Contributions: - BSS and OSS environment monitoring system function design architecture in billing functional, mediation and PRM (International Roaming System) design architecture. - System architecture and implementation analysis, BSS/OSS implementation with a Huawei convergent billing system and real time rating engine. - Retail and wholesale billing SME, senior BSS solution architect, campaign and loyalty system design and implementation, mediation and interconnect architecture, LTE 4G functional design. - ERP integration, airtime advance design and integration, BSS and OSS environment monitoring design architecture, various billing functional design architecture. - Cell C billing migration from Kenan Arbor (Comverse) to Huawei convergent billing system CBS - Supporting international roaming systems using now PRM system which is using the tool Mice and Syniverse we are using it to do mediation, revenue report, creation of tap-out and tap-in files. - Maintenance of Huawei CBS for both prepaid and postpaid billing, rating, clearing and mediation. - Supporting all rating engines for both prepaid CDR and post-paid CDR’s. - Doing the wholesale and retail billing creates the bill invoice at the end of each month. - Billing support Cell C, Autopage, Nashua, Virgin Mobile and corporate companies working within Cell C. Reason for Leaving: Career growth.

Cell C

September 2007 - September 2011 (Contract) Cell C Senior Post Billing Support / International Roaming Specialist Responsibilities/Contributions: - Billing support and maintenance for Clarify, for Kenan billing system as I was the billing specialist. - Billing and support services for Cell C, doing the Bill run at the end of the with all the Cell C, Autopage, Nashua and contract subscribers. - Maintaining the environment for Clarify CRM, Kenan systems (Billing system), to the Oracle databases and Unix servers, SQL programming. UNIX scripting, Shell scripting and Pearl scripting, TOAD, PL/SQL, Tuxedo and international roaming for the entire Cell C. - Supporting and maintaining international Roaming systems. Upgrading of international roaming system Comverse Roaming from 4.5 and 6 versions of the billing system and clearing house (Syniverse). - Using Syniverse for international roaming as our clearing house. Maintenance for both test environment and production for Cell C IT billing systems at the end of the month and databases. - BSS and OSS environment monitoring system function design architecture in billing functional, mediation and PRM (International Roaming System) design architecture. System architecture and implementation analysis, BSS/OSS implementation with a Huawei convergent billing system and real time rating engine. - Retail and wholesale billing SME, senior BSS solution architect, campaign and loyalty system design and implementation, mediation and interconnect architecture, LTE 4G functional design, - ERP Integration, airtime advance design and integration, BSS and OSS environment monitoring design architecture, various billing functional design architecture. - Cell C billing migration from Kenan Arbor (Comverse) to Huawei Convergent Billing System CBS. Reason for Leaving: Contract successfully completed.

Vodacom SA and Vodacom Lesotho

September 2006 - September 2007 (Contract) Vodacom SA (Vodaworld) IT Billing Administrator, IT Support and Scripting Responsibilities/Contributions: - Running the bill for Vodacom Lesotho and IT support. - Testing the new enhancement on Eppix and new software upgrade. - Writing scripts and reports for Vodacom Lesotho and all Eppix Back and Front-end. - We are using Oracle database at the back end and Eppix GUI at the Front-end. - The environment that we are working in BSCS, CAM, VCLAPPL systems, SQL programming. - Unix scripting, Informix 4gl, TOAD, PL/SQL, Eppix billing system, Sage CS3 financial system Reason for Leaving: Contract successfully completed.

EppixComm Previos (Logica CMG UK BAse)

August 2004 - September 2006 EppixComm (LogicaCMG) Analyst Programmer Overview: I am Eppix certified. I did 3 months training both in Front-end and Back-end with databases that Eppix uses. Tools used: GSM | Telecoms Mediation | SUSE Linux | SUN OS | TRU64 | SCO-UNIX | AIX | HP-UX | Informix and/or Oracle RDBMS | Eppix | TCP/IP | Unix on Oracle databases and Informix databases. Responsibilities/Contributions: - Maintaining the Eppix billing system. - I am in project engineering department programming using Informix-4GL and VB 6.0. - Doing the billing systems maintenance for big companies in Africa Europe and Asia MTN, Vodacom, Smartcom etc. - Working on different incidents fixing bugs and testing doing new enhancements for Eppix billing systems when clients requested the new enhancement. Reason for Leaving: Career growth.

Softrain Consulting

September 2003 - August 2004 (Contract) Softrain Consultants Net Programmer / IT Consultant Responsibilities/Contributions: - Net programming using .Net framework platform (ASP.Net, Web services, VB.Net, C#, HTML, XML and ADO.Net and many other .Net tools). - IT consultant - Research analysis before we do audit and business consulting. Analyse what the client’s business or IT governance strategy is and how they are running their company and coming up with the report and result. - IT training - I am doing software training in VB.Net with the internship students which are being sent by companies, my company and by SETA. I am lecturing them on new .Net languages. Reason for Leaving: Contract successfully completed.

Ngubane & Co - CA (SA)

January 2003 - August 2003 (Contract) Ngubane & Co - CA (SA) IT Consultant Responsibilities/Contributions: - Business consulting - Doing business processes for clients, projects plans, requests for proposals and identifying opportunities to improve business efficiency. Making a business plan, business strategy according to IT governance standard COBIT and CONCT. Writing business analysis and reports. - IT auditing - Doing research and analysis of the audit. Write the audit program for the audit. Using ACL software for analysis and COBIT for IT governance strategy. - IT consulting - Research analysis before we do audit and business consulting. Analyse what the client’s business or IT governance strategy is and how they are running their company and coming up with the report and result. Reason for Leaving: Contract successfully completed.

Awards

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Lean Six SIgma Ceryficate 2017
Reducing Telkom CAPEX with outsourcing successful both Fixed Line and MObile Service Operations.