N*****e

Contact Center Operator
R10500 / month
October 29, 1996

About Candidate

COVER LETTER

 

I am interested in the position as advertised by your organization. The requirements closely match my educational background and past experience. Hereby, I have enclosed my resume to provide detailed information on my qualifications and skills for your review.

 

Throughout my past professional career, I have undertaken various important responsibilities with utmost sincerity.I acquired the following skills during my 6 years of working experience both within the Office Support and Financial Services industry,

 

Good interpersonal skills and communication skills.

Ability to maintain good client relationships.

Sound knowledge in the service development.

Attention to detail.

Effective planning and organizing work.

Initiative and tenacity.

Deadline and results oriented.

With an urge to work both independently and well, in a team; I am positioned to exceed your expectations. I would look forward to get an opportunity to meet with you to discuss my candidacy in more details.

 

Thank you for your time and consideration.

 

Yours sincerely,

 

Nelisiwe Mahlangu

Location

Education

M
Matric 2014
Dr Harry Gwala Comprehensive Secondary School

My NQF4.

Work & Experience

S
Service Contact Center Operator 08/02/2021 - Current
Tracker Connect

•Receive incoming calls from new and existing customers. •Resolving and handling customer queries and complaints with speed and professionalism. •Give customers information about products and services. •Upselling with VABs. •Updating customer information on CRM, CDS,iEvolve and Auraportal. •Managing database records. • Drafting status reports on customer service issues.

C
Call Center Agent (Inbound and Outbound) 05/01/2019 - 06/30/2021
MHA Management Holdings pty ltd

•Meeting monthly sales targets. •Resolving customer complaints and quiries. •Assisting customers in claims. •Selling long term insurance and upselling with VABs. •Receive incoming calls and make outgoing calls to new and existing customers. •Giving advise under supervision. •Selling long term insurance products.

T
Telesales 07/03/2017 - 04/30/2019
O'Keefe and Swartz

•Making outgoing calls to clients. •Reach and exceed monthly sales targets. •Deliver prepared sales script to persuade potential customers to purchase a product or service. •Describe in detail a product and service to customers. •Selling long term insurance. •Identifying and overcoming objections. •Reporting to Supervisor and Facilitator.

J
Junior Administrative/Personal Assistant 12/01/2014 - 02/28/2017
Liquid Body- Tech

•Handling enquiries and screening telephone calls. •Scheduling travel arrangements if necessary. •Organizing and maintaining of office systems. •Arranging meetings. •Taking minutes of meetings. •Making appointments. •Diary Management. •Reporting to Senior Executive Personal Assistant and Branch Manager. •Assist and welcome visitors and clients. •Handling administrative duties such as filing,emailing,faxing,scanning,copying etc.