Customer service consultant
R246000 / year

About Candidate

Further Development and Education

Customer service certificate



Bachelor of Science in Information Technology 2024
Richfield Institute
Agile Business Analysis foundation 2022
APMG International
Certificate Program in Business Analysis 2021
Faculty Training Institute
Diploma in Information Technology 2015
PC Training and Business College

Work & Experience

IT Change Champion 1 July 2023 - N/A
Randmutual Assurance

As an IT Change Champion Agent, I play a pivotal role in facilitating seamless transitions within the contact center environment,ensuring the successful implementation of various projects. My responsibilities encompassed engaging with diverse stakeholders involved in these projects, participating in User Acceptance Testing (UAT) and live tests, and serving as a technical troubleshooter for the new systems. • Collaborated closely with project stakeholders, including cross-functional teams, to understand project objectives and requirements, ensuring alignment between technical solutions and business needs. • Actively participated in UAT sessions, meticulously testing new systems for functionality, usability, and performance, with a keen eye for identifying potential issues. • Provided immediate assistance to the contact center team in resolving technical challenges related to the newly implemented systems, contributing to uninterrupted operations. • Methodically documented and reported technical issues to department management, maintaining a clear and concise record of concerns and observations. • Not only identified problems but also proactively suggested viable solutions to address technical issues, fostering a culture of continuous improvement. • Effectively communicated technical issues and proposed solutions to department management through well￾structured presentations, ensuring clarity and impact.

Customer Service Consultant 6 October 2016 - N/A
Randmutual Assurance

● Assist RMA customers with COIDA related inquiries and other RMA additional products. ● Listen to customer concerns and provide information, answers, or responses. ● Take orders and process billings and payments. ● Obtain and correctly record customer information. ● Review and make changes to customer accounts. ● Handle customer complaints. ● Keep records of customer interactions. ● Ensure customer satisfaction or refer customers to supervisors. ● Shadow in the IT department as an IT Business Analyst and testing by gathering, validating, and documenting various system information and requirements.

Call Center Agent 11 January 2016 - 30 September 2016

● Assist Vodacom cellphone contract customers to troubleshoot the devices such as routers, PC’s and cell phones. ● Resolve any queries related to customer cellphone contracts.

Sales Consultant 13 February 2013 - 30 November 2013
Regent Assurance

● Sell long term and short-term insurance products