Work & Experience
General administration, office management, take orders from new customers and submit the orders to the graphic designers to create the required order. Sales consultant and approaching potential clients for new business.
General administration, office management. Customer invoices and ordering of customer goods for engineers to complete the job, organizing all jobs for engineers. Data capturing of all jobs completed. Managing engineers time sheets and employees salaries. Sales consultant and approaching potential clients for new business.
Managing and monitoring technicians workload and calls assigned. Distributing CSRs to sites to resolve all customers IT issues. First line of support for all technicians. Handling customer escalations. Ensuring all calls are completed within the required Service Level Agreement (SLA). Ensuring all technicians are above 90% productive. Operating of the companies Astea, Oracle and Sage systems. Experience with all Microsoft office applications. We support Point of Sale, Desktop and all major ATMs. Experience on Windows 7, 8 and 10.
Sales Consultant, selling Nedbank products E.g. credit cards, personal loans, transactions, Life insurance. Cold calling . Inbound and Outbound calls. Meeting sales targets and making required talk Time. Ensuring that all leads have been contacted And that they are directed to the correct dept. Responding to client emails and staff emails on Time with etiquette information. Admin duties as Assisting colleagues with required assistance.