Call Center Agent
R6899 / month
November 20, 1993

About Candidate

I am writing to apply for the PA position that has been advertised by your company. I possess seven years of call center experience with increasing responsibility and enjoy the
fast-paced ever-changing environment tremendously.
As a Call Center Representative for Merchants (Makro) I receive/ make outgoing calls
daily from customers and work to assist them with their technical or service related
issues. I am organized and pay great attention to detail. My positive demeanor and
friendly phone voice help to put customers at ease and to calm frustrated or agitated
callers. I think well on my feet and am a natural problem solver.
My interpersonal skills and ability to communicate clearly have served me well as a Call
Center agent. I know I am capable of bringing that same dedication to customer satisfaction as
a PA .
I am an effective communicator and feel confident that I am a standout candidate for your
PA position. Please do not hesitate to contact me by phone or
email at your earliest convenience to arrange an in-person meeting. I look forward


Work & Experience

Customer service agent ( Back office administrator) 15 Oct 2018 - Currently
Merchants (Makro)

Back office Administrator Duties *Dealing with customers complaints *Assisting customers with online orders *Password reset *Catch and Dispatch *Customer Liason *Service calls administration * Social media complaints.

Call Center Agent (inbound & outbound) 12/ 09 /2016 - 8/ 08/2017
JD Financial Services

Call Centre Agent ( debt collection, laybye customer service) *Make calls to customers who are in arrears and make arrangements to rehabilitate their accounts. *Record information given by the clients on the system *Customer Service inbound and outbound

Office Administrator 2014 - 2015
Quintax Driving School

*Deposit Money paid by clients into the company’s bank account *Train clients for learners license test *Register new clients