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Sourcing & Supplier Governance Manager
February 27, 2024

About Candidate

Perlita’s motto is “Be the best version of yourself”. Perlita has a significant career path of reliable and consistent delivery, with over a decade of experience in Sourcing, Supplier Management, Commercial Management and customer experience within the financial services industry. She believes that her swift trajectory is largely attributed to her focus on collaboration and cooperation with business partners, and the innate ability to draw stakeholders together in realising a common goal.

Location

Education

B
Bachelor of Accounting Science - Financial accounting 2019
UNISA

Work & Experience

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Sourcing & Supplier Governance Manager 11/01/2019
Tyme Bank

Tyme Bank Senior Sourcing, Supplier & Governance Manager, Rosebank • This role is broad-reaching – providing insight into and experience of all areas of the business activities across a broad range of supply. It requires strong stakeholder management and commercial skills delivering significant business outcomes through strategic decision making, sourcing and where needed dispute management. Leading sourcing transactions in collaboration with business owners engaging a wide variety of stakeholders including risk, legal, security, finance and compliance. I bring a passion for delivering outcomes that brings new services and suppliers to our business consistent with our values and risk appetite. I provide ongoing assistance with dispute management and commercial governance as needed. Responsibilities: Sourcing • Sourcing execution, in alignment with our Business and Sourcing Strategy • Understanding the business requirements, building and execute Sourcing Strategies. Sourcing Strategies will include advising the most appropriate sourcing approach, contracting strategy and negotiation strategy • Managing the sourcing process including developing supporting materials such as Request for Information, CURRICULUM VITAE Perlita Rajkumar - 2 Request for Proposals and evaluation documents and executing the RFP process • Negotiating a binding contractual agreement • Engaging the appropriate set of stakeholders to develop and gain endorsement for contract execution • Providing handover advice to the business owner around contract management including critical negotiation information • Ensuring the supplier baseline is up-to-date and accurate and available as a management source of information Governance & Risk Management • Ensuring the sourcing pipeline is up to date with sourcing activities • Manage stakeholder expectations while negotiating and completing deals • Responsible, with the Risk organisation, for identifying and managing risk of deals with internal and external stakeholders, escalating as required • Ensuring compliance with Supplier Governance processes, risk and compliance obligations • Providing management reporting on both sourcing and supplier governance practices • Ensuring you have a full and comprehensive understanding of risk and risk processes • Provide and deploy appropriate process and governance to address all aspects of risk • Ensure that you comply with policies and procedures and any relevant external legislative requirements • Providing support in dispute management processes • Advocate compliance to Procurement processes and technology • Coaching business owners and other stakeholders to understand their accountabilities in the end-to-end procurement lifecycle • Managing external suppliers to deliver value-added, competitive solutions aligned with organisational

M
Manager( various roles) 09/22/2005 - 10/31/2019
African Bank

African Bank Manager: Group Sourcing & Supplier Relations, Midrand Division: Procurement – Group Sourcing and Supplier Relations Duties: • Responsible for material supplier portfolios (contracts and SLA’s) at a group Level (Customer Engagement, Legal, Risk, Building Services, Security, Finance, Payments, branch network and I.T). • Excellent Stakeholder Management • (Managing internal and external stakeholders), strategic decision making and Strong negotiation skills, dispute management are a key to the role. • Roles requires Strategic Sourcing, Supplier relations, governance and risk management, SLA Reporting and Management. CURRICULUM VITAE Perlita Rajkumar - 3 • Ensuring business adheres to the procurement policy, creating a spirit of hyper collaboration with business. High Level Responsibilities: • Negotiation of binding contract agreements • SLA Management • SLA Reporting • Strategic Sourcing (including RFI, RFQ & RFP) • Risk and Governance Management • Procurement Policy Implementation • Strategic planning • Stakeholder Management • Project Management • BBBEE Validation Execute elements of the overall operations/business strategy to ensure service delivery improvements. Perform management including strategic sourcing, supplier relationship management, and contract, performance and risk management. Work with Category Managers in understanding the national spend and identifying opportunities to increase quality and improve value for money. • Perform procurement reporting and analysis of management information to identify potential improvement opportunities. • Identify innovative procurement solutions that provide cashable savings and process efficiencies for the organization. • Address vendor issues to ensure the highest level of service delivery. • Maintain contractual and business relationships with vendors. • Facilitate implementation of procurement change initiatives within category to improve business performance. • Develop best procurement practices to lead and manage procurement teams. • Develop and maintain expert knowledge of respective national supply markets, competitors and product innovations. • Build strong relationship with customers and ensure customer satisfaction. • Provide assistance to company’s acquisition strategies by completing the due diligence and integration activities for the spend categories. Plan and execute effective negotiation processes with vendors. Establish ownership of Services within the value chain of delivering a service. • Establishing service level agreements with Business to deliver optimal customer experience. • Establish operational level agreements with Internal Sales service providers (operations oriented) to ensure required SLA are achieved. • Establish underpinning contracts with suppliers to deliver services within the value chain of the SLA requirements. • Report on the measured services and improve on services. • Service Improvement responsible for the procurement of products and services essential for the Bank’s operations. • Vendor service and contract management. • Reconciling vendor accounts and obtaining approval for payment. Dealing with vendor queries. Ensuring that the Finance policies, procedures and controls are adhered to. • Ensuring that the Sales procurement function operates efficiently and effectively. • Assisting the Business Teams with financial forecasting and Management needs, such as vendor management. CURRICULUM VITAE Perlita Rajkumar - 4 • Negotiation of annual increase with suppliers Customer Experience • Establish inefficiencies of processes and drive relevant areas to improve therefor improving customer experience • Establish end-user service assessment surveys • Implement a 360 review with business partners on services experienced • Create and maintain productive relationships with internal and external clients by providing advice and assistance Service Improvement • Use reports to establish trends and behavioural change due of services due to changes relating to fixes, new processes and enhancements of the services. • Use MIS to establish where in the value chain of the service improvements can be implemented to positively affect the customer • Drive other areas to improve on services SLA Management • Engage with all parties internally and externally to determine the role-players involved in delivering the service level agreement. • Derive the logical and physical architecture i.e. the building blocks of the service from the Internal Sales departments and External Solutions Providers i.e. Vendors responsible for developing and establishing the service. • Establish the SLA requirements from business and translate this into operational requirements from both IT and Vendors to deliver on the SLA. • Establish the underpinning contracts with Vendors in line with the support requirements of the SLAs • Generate SLA SLA Reporting • Ensure that the monitoring team includes all the architectural building blocks of the service measured against required availability thresholds for accurate SLA reporting • Refine reporting requirements where needed • Relay report in terms of financial impact • Improvement and Risk Reporting People Management Coaching & Mentoring. • Coordinating skills transfers between teams and departments • Scheduling and time management of resources • Accessing training needs in line with output requirements, motivating, planning and scheduling of training requirements. • KRA assessments • KRA development and revision based on required outcome • Developing Apr 2018 – Mar 2019 African Bank Senior Category Manager - Branch Service Level & Vendor Management, Midrand Division: Branch Network –Reporting to the Group Executive CURRICULUM VITAE Perlita Rajkumar - 5 Duties: • Category Manager Execute elements of the overall operations category strategy to ensure service delivery improvements. • Perform category management including strategic sourcing, supplier relationship management, contract, performance and risk management. • Work with Category Managers in understanding the national spend and identifying opportunities to increase quality and improve value for money. • Perform procurement reporting and analysis of management information to identify potential improvement opportunities. • Identify innovative procurement solutions that provide cashable savings and process efficiencies for the organization. • Address vendor issues to ensure the highest level of service delivery. • Maintain contractual and business relationships with vendors. • Facilitate implementation of procurement change initiatives within category to improve business performance. • Develop best procurement practices to lead and manage procurement teams. Develop and maintain expert knowledge of respective national supply markets, competitors and product innovations. • Build strong relationship with customers and ensure customer satisfaction. • Provide assistance to company’s acquisition strategies by completing the due diligence and integration activities for the spend categories. • Plan and execute effective negotiation processes with vendors. Establish ownership of Services within the value chain of delivering a service. • Establishing service level agreements with Business to deliver optimal customer experience. • Establish operational level agreements with Internal Sales service providers (operations oriented) to ensure required SLA are achieved. • Establish underpinning contracts with suppliers to deliver services within the value chain of the SLA requirements. • Report on the measured services and improve on services. • Service Improvement responsible for the procurement of products and services essential for the Bank’s operations. • Vendor service and contract management. • Reconciling vendor accounts and obtaining approval for payment. Dealing with vendor queries. Ensuring that the Finance policies, procedures and controls are adhered to. • Ensuring that the Sales procurement function operates efficiently and effectively. • Assisting the Sales and Business Teams with financial forecasting and • Management needs, such as asset and vendor management. Customer Experience • Establish inefficiencies of processes and drive relevant areas to improve therefor improving customer experience • Establish end-user service assessment surveys • Implement a 360 review with business partners on services experienced • Create and maintain productive relationships with internal and external clients by providing advice and assistance CURRICULUM VITAE Perlita Rajkumar - 6 Service Improvement • Use reports to establish trends and behavioural change due of services due to changes relating to fixes, new processes and enhancements of the services. • Use MIS to establish where in the value chain of the service improvements can be implemented to positively affect the customer • Drive other areas to improve on services SLA Management • Engage with all parties internally and externally to determine the role-players involved in delivering the service level agreement. • Derive the logical and physical architecture i.e. the building blocks of the service from the Internal Sales departments and External Solutions Providers i.e. Vendors responsible for developing and establishing the service. • Establish the SLA requirements from business and translate this into operational requirements from both IT and Vendors to deliver on the SLA. • Establish the underpinning contracts with Vendors in line with the support requirements of the SLAs • Generate SLA SLA Reporting • Ensure that the monitoring team includes all the architectural building blocks of the service measured against required availability thresholds for accurate SLA reporting • Refine reporting requirements where needed • Relay report in terms of financial impact • Improvement and Risk Reporting People Management • Coaching & Mentoring. • Coordinating skills transfers between teams and departments • Scheduling and time management of resources • Accessing training needs in line with output requirements, motivating, planning and scheduling of training requirements. • KRA assessments • KRA development and revision based on required outcome • Developing Jul 2017 – Mar 2018 African Bank Business Intelligence Manager, Midrand Division: Insurance, Investment, CVP and Product –Reporting to the Group Executive Duties: • Responsible for all strategic objectives that needs to be implemented in the division and across the organization. • Products (i.e. Loan, Partners, Investments, Insurance and relating to business process efficiencies and reporting. This will include reporting on the performance of the portfolios. Stakeholder Liaison CURRICULUM VITAE Perlita Rajkumar - 7 • Arrange and co-ordinate product and claims book operational performance meetings between various stakeholders • Facilitate common understanding of business needs • Monitor and resolve queries raised by the various business areas internally and externally • Coordinate unresolved queries with Business. • Provide portfolio reports to the various stakeholders on the performance of the portfolio and the issues related to the portfolio Cost Management • Managing a business unit or division budget and ensuring that this aligns to approved annual budgets and targets • Executing processes that align to all cost saving initiatives for the portfolio Planning • Allocation of work to resources in accordance with business requirements • Managing timelines to meet business expectation • Creating objectives that align to the divisional objectives • Strategy • Determine the strategy for the portfolio in conjunction with the stakeholders. • Execute the insurance, investments and product strategy as agreed. Reporting • Daily, weekly and monthly reporting on all activities affecting the portfolio • Interpretation of MI to manage and understand the operational issues and processes • Monthly Numbers Pack reporting on performance of the portfolio Aug 2016 – Jun 2017 African Bank Project Manager, Midrand Duties: • To provide service excellence to the Insurance Business unit in terms of management of all projects and deliverables. Conceptualisation of project • Liaise with key business stakeholders to identify project objective, scope and deliverables • Initiate research, internal or external if required • Identify key project metrics and timelines Manage Project Governance and Reporting • Register project on appropriate Software Solution and update throughout project • Prepare presentation for project relevant Approval forum or authority • Obtain approval of project and manage conditions and requirements of approval • Provide ongoing reporting of project progress • Reporting to EXCO on the Insurance, Investments and product portfolios CURRICULUM VITAE Perlita Rajkumar - 8 Project Management • Manage key project deliverable - Deadlines, Costs & Resources • Coordinate regular project team meetings with all stakeholders and conduct individual discussions where required • Assign project accountabilities and responsibilities to specific individuals, and manage the delivery throughout the project • Flag any critical milestones that may be at risk, and ensure that these are mitigated Mar 2012 – Jul 2016 African Bank Senior Branch Manager & Acting Regional Manager, Durban • Division: Branch Network, Sales Duties: • To manage the general operation of the branch in terms of sales and cost targets, cash management, staff management, client service and compliance. She manages the region in her Regional Manager’s absence. • To Manage the Achievement of all Sales Targets, Growth & Collections • Set and manage the achievement of the following in accordance with the Sales Operating Procedures in order to: Retain existing clients, grow new client base & Reactivate dormant clients • Manage the achievement of Sales Target as set by Regional Manager i.e.: Minimum set turnover, Minimum set number of loans sold, New client targets, Credit card conversion rate & Missed 3rd instalments at set targets • Compile and manage Branch Business Plan in consultation with Regional Manager • Manage the Corporate Relationships Process (Identify, maintain, etc.) • Draw up monthly marketing plan and implement • Manage collections and the achievement of the collections benchmark Cash Management • Draw up monthly marketing plan and implement • Manage cash processes according to the bulk teller / teller policy • Manage Petty Cash Administration and limits as per set policy • Perform teller and / or bulk teller function as and when required with approved authorization Customer Experience • Maintain relationships with internal and external clients • Resolve all client related issues within set turnaround times and keep clients informed according to AB’s Client Query Resolution Procedures • Explain compliance requirements to clients and reasons for non-approval of a client’s loan applications • Create client centric culture within the branch (manage queues, training, walk the floor, etc.) Maintain professional look and feel of the staff and branch (branch neatness and atmosphere) CURRICULUM VITAE Perlita Rajkumar - 9 • Manage customer experience strategy within the branch • Create understanding of the ‘real’ versus ‘perceived’ need through, experience and expertise while complying with company policies, legislation and regulations. • Keep the client informed about progress through written communication, telephone communications and/or face to face meetings • Build a positive image by exceeding client expectations at all times • Treat internal and external customers fairly at all times • Branch Administration and Cost management • Manage the batching process • Manage loan applications workflow process • Manage the adherence of Standard Operating Procedures within the branch • Manage Credit Card Administration as per policy • Manage stock levels of stationery and marketing materials • Manage all security aspects in the branch as per the policies • Manage Communication within the branch (i.e. all communication is distributed & everyone in the branch is aware of key business campaigns taking place, related updates, current commission structure) • Manage fixed and variable costs • Variable costs (stationery, telephone, Commission, Petty Cash) • Check monthly expense report for accuracy People Management • Manage people in terms of HR policy (i.e. recruitment, on-the-job training and development, nurturing, leave management, performance management, labour relations, retention, rewards & recognition of staff) • Management of Staffing levels (headcount management, fixed term contracts, staff movements, staff utilization, absenteeism, time keeping) • Motivate Staff and create a high-performance learning culture • Identify and develop potential talent for succession planning in consultation with direct manager • Manage induction and training of new staff within one month of joining the bank as per policy • Training – Train the Trainer Compliance to Legislation, Policies and Procedures • Execute Branch functions / activities in adherence to Internal Audit standards (BPR) • Cash Management • People Management • Security Management • Asset Management • Compliance (NCA, Regulatory and Credit Policy) • General Operations • Complete Monthly Branch Self-Audit Programme • Escalate fraudulent activities to the Forensics Department immediately Finance • Preparation of month end journals • Reconciliation of accounts payable and review monthly branch profit & loss (P&L's) CURRICULUM VITAE Perlita Rajkumar - 10 • Raise necessary accruals • Sales variance analysis • Prepare branch budgets (P&L budgets and sales), compare actual with targets and provide comments • Review fixed asset register and ensure accurate rates of depreciation • Review salaries, commissions, and incentives and leave pay. • Prepare journal and leave provisions • Review bank reconciliation account and ensure clearance • Analysing the debtors aging and ensuring monies are collected timorously September 2005 – Feb 2012 African Bank Regional Administrative Manager, Durban Duties: • To provide administrative support to the branch, with focus on branch compliance, policies and procedures as well as administrative support in the loan review process. • Loan application Administration • Review all loan application documentation in terms of AB Policies and Procedures • Verification of accuracy and completeness of information • Check that all relevant documents are attached • Check that all documents supplied are authentic and compliant • Give feedback on the status of the applications when required • Assist in management of 3rd missed installment as per set targets • Monitoring follow up actions • Assist in sales and marketing activities, as and when required • Update daily RTO (Reported Turnover) and distribute same accordingly • Manage loan applications workflow process, Batch and courier disbursed loans in terms of operating procedures Branch Compliance to Policies and Procedures • Conduct monthly BM Self-Audit program • Analyse results from such audit in conjunction with the Branch Manager and the RAC • Identify and recommend required corrective action in conjunction with Branch Manager • Implement agreed corrective actions • Monitor compliance with all regulatory requirements (NCA, credit policy etc.) and resolve issues of non-compliance Cash Handling • Cash Handling • Perform cash processes according to the bulk teller / teller policy • Perform Petty Cash Administration and limits as per set policy (where applicable) • Perform teller and / or bulk teller function as and when required with approved authorization Customer Experience • Maintain relationships with internal and external clients CURRICULUM VITAE Perlita Rajkumar - 11 • Resolve all client related issues within set turnaround times and keep clients informed • According to AB’s Client Query Resolution Procedures • Explain compliance requirements to clients and reasons for non-approval of a client’s loan • Applications • Create client centric culture within the branch (manage queues, training, walk the floor, etc.) • Maintain professional look and feel of the staff and branch (branch neatness and atmosphere) Support Customer Experience within the branch