January 25, 1999

About Candidate

I do have the relevant experience and skills that will add value to the team. I am dependable, hardworking and willing to go above and beyond to accomplish the goals set by the company.



Office Administrator 2017

Office Administrator Excel PowerPoint Outlook Word Google sheet

Work & Experience

Claim Admin 2021 SEPTEMBER - 2022 SEPTEMBER
Sizwe construction

•Administer all claims for all professional and general liabilities from various sites • In liaison with management and contractor draw up damage reports and quotation • Invoices and quotation for clients and brokers • Assist with the resolution of all claim issues. • Manage and maintain records of all claims as issued by contractor from various sites • Other administrative duties as requested by managers • All other insurance and administration related function • Answering and forwarding calls • Data capturing and filling

Office Receptionist 2019 January - 2021 April
Affinity Health

Confirmed appointments, communicated with clients and updated client records. • Managed multiple tasks and met time-sensitive deadlines. • Answered central telephone system and directed calls accordingly. • Corresponded with clients through email, telephone or postal mail. • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments. • Responded to inquiries from callers seeking information. • Screened visitors and issued badges to maintain safety and security. • Provided callers with address, directions, company website and related information. • Customer service and selling companies products

Call Centre Agent 2021 April - 2021 SEPTEMBER

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. • Adhered to company policies and scripts to consistently achieve call-time and quality standards. • Promoted available products and services to customers during service, account management and order calls. • Entered customer information into customized computer system with [Software] to document and organize client records. • Maintained and encouraged customer loyalty through courteous and efficient resolution of disputes, complaints and discrepancies. Assisted customers by answering questions and responding to inquiries. • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions


Top agent 2021
Call Centre top agent