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IT Support Technician
R7000 / month

About Candidate

I am a recent graduate at Berea College Of  Technology with a diploma in Information Technology. I chose this field because I want to achieve my set of goals and keeping myself dynamic in the changing scenario to became an IT Specialist taking up challenging work in the industrial structure with creative and diversified projects and to be part of the constructive and the fast- growing world.

Alongside having an open mind and eager to learn I have extensive knowledge of IT Support tasks such as hardware and software troubleshooting, software installations, network configurations and basic knowledge of programming.

My mind is set on working with the forward- thinking company which values continuous learning so that i can be able to put my computer skills on test and learn as much as possible from the top experts in the field.

Further Development and Education

I believe that IT Operations is a dynamic and evolving field that requires constant learning and updating of skills. Whether you are a system administrator, a network engineer, a security analyst, or any other IT Operations role, you need to keep up with the latest trends, technologies, best practices, and challenges in the industry. One of the best ways to do that is to join and participate in professional associations and communities that cater to your specific interests and needs. I decided to use Udemy as my platform to upskill myself in IT field also applied for advanced diploma at Tshwane University of Technology.

Location

Education

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Information Technology 2018-2020
Berea College of Technology

Seluleko Phelelani Kunene is a Graduate and an adaptable IT professional skilled in computer systems, troubleshooting, managing support staff and providing exceptional customer service. Holding National Diploma in Information Technology from the Berea College of Technology. I always believe that my hands-on experience coupled with the growing knowledge I gained during my studies and during work prepared me to make a solid contribution in any IT support and Computer Sciences related field. With a solid foundation in Information Technology, always prepared to put my knowledge and abilities to deliver the best results in everything I do, while gaining immeasurable experience and skills to advance in my career pursuit.

Work & Experience

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System Development Trainee 01 September 2022 - 01 January 2023
Careers IT

After getting my formal qualification I joined a system development learnership just to upskill myself while I was looking for proper workplace in the IT field. So in this learnership I had my hands on couple of programming languages python and HTML I also worked on databases. It was a one year learnership first 4 month I was expected to complete project of developing a real application using python for coding. I accomplished the project within that given period of time then I was placed at Invotech for 8 months workplace. fortunately enough I got an internship at Sappi Southern Africa where I am currently gaining great knowledge of different technologies can now stand firm and say I am ready for work environment

I
IT Support Technician 01 February 2023 - Present
Sappi Southern Africa

I am currently within Sappi IT Operations Team, I have my hands on to many systems and technology facilities as well. Duties Include: •Monitoring client and server systems using Active Directory and Domain Controllers. •Building robots using UIPATH Studio. •Diagnose and resolve hardware and software problems, including desktops, laptops, printers, mobile devices, and peripherals. •Install, configure, and maintain computer hardware and software systems, including operating systems, applications, and utilities. •Maintaining and updating the server logs of the incident and its resolution. •Setting up Desktops and Laptops with Microsoft operating systems and applications. •Assisting with the setup and maintenance of audio-visual equipment, conference room systems, and other technology infrastructure. •Collaborating with the IT team to implement and maintain network security measures, such as firewalls and antivirus software. •Providing guidance and training to end-users on the effective use of technology resources and tools. CORE STRENGTHS • Customer service • Troubleshooting systems • Help desk ticketing systems • Active directory user management • Office 365 management • Windows 10 administration TECHNOLOGY PROFICIENCIES Networking LAN, WAN, WI-FI, TCP/IP, DHCP, DNS Systems SCCM, Cohesity, DAAS; Lan sweeper, Paper cut, Cortex XDR, Palo network firewall Desktop Applications Microsoft Office 365 applications and third-party desktop applications Ticketing Systems ServiceNow, Cloud Spiceworks, ServiceDesk Plus Remote/Shadowing Zoom, Remote Assistance, Remote Desktop Connection Security Windows Firewall, VPN, Proxy Server Certifications IT Trouble shooting skills, UIPath RPA-Tech Primer Other Skills System development- UIPath Robotics, Python, HTML