Project Manager
R91200 / hour

About Candidate



Advance Post Graduate Diploma in Financial Planning 2013
University of the Free State

Specialisation in Employee Benefits

Post Graduate Diploma in Financial Planning 2011
University of the Free State
Certificate Program in Business Analysis 2015
Faculty Training Institute
Introduction to Project Management 2022
Post Graduate Program in Business Analysis 2022
Purdue University
Diploma - Project Management in Practice 2023

Work & Experience

Senior Business Analyst 02/10/2023
Vibho Technologies

- Conduct elicitation and collaboration tasks to obtain information from stakeholders. - Conduct requirements analysis and design definition to structure, organize, specify and model requirements and designs. - Conduct Requirements Life Cycle Management tasks to manage and maintain requirements and design information from inception to retirement Conduct strategy analysis to define the future and transition states needed to address the business need, the work required to define that need and the scope of the solution. - Conduct Solution Evaluation to assess the performance of and value delivered by a solution, and eliminate barriers/constraints that prevent the full realization of the value. - Execute according to IIBA best practices, agile product delivery and lean principles based on Nedbank's delivery approach as per the BA methods, frameworks, standards, tools, techniques, competencies and practices. - Understand the portfolio's strategic themes, product roadmap, vision, KPIs and metrics, and align requirements accordingly. - Use visual diagrams and collaborative games to model scope, interfaces, story context, data flows, processes, retrospectives and dependencies across projects. - Decompose and document epics, features, themes, hypothesis statements, PI objectives and user stories by identifying gaps, missing stories and acceptance criteria, scenario development and all requirement categories.

RPA Project Manager 01/04/2023 - 31/07/2023
ISB Optimus

- Provide expert level guidance to projects in terms of process, system, tools, methods as well as communication, integration and successful team dynamics through effective project planning, execution, and daily facilitation. - Successfully deliver projects by interpreting and developing a deep understanding of project scope deliverables, effectively communicating their timing and budget impact to stakeholders to ensure their successful completion. - Drive project planning, development, and monitoring throughout the SDLC, resulting in on-time and within-budget project delivery. - Effectively manage the delivery of services to the stakeholders by establishing governance forums and by understanding, assessing, and managing escalated risks associated with programs and projects. - Develop and present comprehensive project plans, including objectives, deliverables, timelines, resource allocation, and budget estimation, leading to clear project direction and successful outcomes.

Senior Business Analyst 01/06/2022 - 28/02/2023
CyberPro Consulting

Optimisation and enabling enhanced customer experience for premium collections through the various digital channels. Reviewed and analysed current business processes, services and information needs with a view to implementing change management initiatives to improve the customer experience and premiums collection process. - Identified and implemented innovative digital solutions to improve the premiums management process, resulting in a reduction in debit order failures and increased premium collections. - Analysed and consolidated information to design and implement digital solutions that provide financial advisers with an overview of their clients' portfolios, policy status, and premium collections tracking. - Produced comprehensive business analysis documentation, including business requirements, functional requirements, future state proposals, use cases, process flow diagrams, user interface, and prototype design, enabling informed decision-making and successful project outcomes. - Communicated with key stakeholders, gathered, and analysed business data using data to assess options for process improvement, and prepare system environment readiness scenarios for development - Applied product knowledge to write business requirements, training materials and test scenarios. - Developed and maintained the Requirements Traceability Matrix. - Supported the development team to understand the user stories and operating system interface requirements guiding them to develop their code according to business requirements. - Drive continuous improvement initiatives, enhancing user experiences and increasing efficiencies in premium collection processes.

Project Manager 01/10/2021 - 31/05/2022
Bluevine Group

Provide expert level guidance to projects in terms of process, system, tools, methods as well as communication, integration and successful team dynamics through effective project planning, execution, and daily facilitation. - Successfully deliver projects by gaining a deep understanding of project scope deliverables and ensuring their achievement. - Responsible for defining user stories and prioritizing the team's backlog. - Lead project planning, development, and monitoring throughout the SDLC, resulting in the timely and effective delivery of projects. - Conduct discovery sessions with potential clients to understand the strategic, business and organization context, existing business practices, current system landscape as well as the high level technical and business requirements to ensure that all necessary information is collated prior to producing a solution proposal - Proactively identify and communicate scope changes, ensuring stakeholders are informed about their timing and budget impact. - Provide support to the Operations Director in all project management activities, including time, resource, and budget tracking, planning, client interactions, and reporting.

Senior Business Analyst 01/11/2020 - 31/07/2021
Absa Group

Reviewed and analysed current business processes/ systems to tailor and implement Salesforce CRM platform to match and support business objectives, using agile techniques and methodologies. - Drive full utilization and tailoring of the Salesforce platform to support business objectives, resulting in improved user experiences and increased productivity. - Analyse business processes and develop innovative solutions to meet business requirements and improve user experiences. - Proactively identify opportunities for continuous improvement, resulting in increased efficiency and enhanced user experiences. - Collaborate closely with the Product Owner to design workflows and influence the SDLC, ensuring alignment with business goals and objectives. - Partner with key stakeholders to deliver business requirements, reducing costs and improving user experiences. - Oversee system maintenance and configuration, ensuring optimal setup and adherence to security and compliance standards. - Provide input to value chain analysis (cross-functional process mapping) and linking business strategy to solution architecture. - Facilitate the successful rollout and testing of Salesforce CRM, ensuring smooth adoption by users.

Senior Business Process Optimisation Specialist 01/11/2016 - 31/10/2020
Absa Group

Responsible for optimizing and improving end-to-end business processes and solutions with a focus on lean, automated business processes and ensuring intelligence and data are leveraged to continuously improve and deliver high-value business intelligence solutions. - Led the analysis and design phase of all the digital transformation projects. - Conducted comprehensive evaluation of existing business processes to identify areas for improvement and transformation to align with strategic business objectives and achieve desired ROI outcomes - Analysed business processes to identify opportunities for automation, recommending process re-engineering were necessary to optimize automation potential, and defining appropriate solutions. - Presented findings reports to business stakeholders, effectively communicating the envisioned design of the automated processes. - Conducted thorough risk assessments, considered assumptions, and identified process/application dependencies to ensure successful process automation. - Reviewed Process Definition Documents and provided expert support throughout the automation lifecycle, from design to testing phases. - Actively participated in forums to share expertise and drive continuous improvement initiatives within Absa, fostering a culture of process optimization and innovation.

Delivery Lead 01/02/2019 - 30/06/2020
Absa Group

Led successful delivery and implementation of RPA in Corporate and Investment Banking. Collaborated with CIB leadership to plan and implement new methods and technology solutions which led to gaining significant operational gains and financial benefits. - Developed RPA proposals and business cases, providing expert guidance in RPA strategy and presenting compelling value propositions. - Research, compare, score, and recommend intelligent automation tools. - Quantified automation percentage and Full-Time Equivalent (FTE) benefits, while also creating effort estimates and diligently tracking delivery milestones. - Engaged with the delivery team to ensure that developed products met the service acceptance criteria, including functionality, operational support, performance, safety, security, and quality requirements. - Conducted discovery sessions with EXCO to understand the strategic, business, and organizational context, existing business practices, current system landscape, as well as high-level technical and business requirements to produce a solution proposal. - Dealt with problems and issues, managing resolutions, corrective actions, lessons learned, and the collection and dissemination of relevant information. - Management of business process resources, work allocation, and team capacity.

Business Systems Analyst 01/09/2014 - 30/10/2016
Absa Group

Convert business requirements into system specifications for development and enhance system functionality currently in production. - Understanding and analysing the content of the Business Solution Requirements Document to identify system requirements and translate them into technical specifications. - Developing comprehensive and detailed Functional Specifications, including Use Cases and System User Manuals, to guide the development team in building the required system functionality. - Collaborating with users, Business Analysts, and stakeholders to investigate and gather requirements, ensuring a clear understanding of the system's environment and desired outcomes. - Assisting software developers in comprehending the Business Systems Requirements Specification, facilitating effective communication between the development team and the business stakeholders. - Supporting the testing team in system and integration testing, actively participating in the review and approval of test cases prepared by the system test team. - Ensuring that the testing activities align with the requirements specified in the Business Requirements Document and the Functional Specification.

Junior Change Consultant 01/05/2012 - 30/08/2014
Growth in Motion

Assist with change management processes and execution of various projects on behalf of Growth in Motion clients within the financial services industry. - Assisted in the analysis and documentation of business processes, identifying risks, process inefficiencies, and suggesting opportunities for improvement. - Reviewed test plans, scripts, and test results to ensure that the system delivered conformed to quality standards and system requirements. - Reviewed system functionality, and completeness of new components, reports, upgrades, and fixes. - Compiled and communicated detailed test reports to the Business Analyst on system testing progress. - Created and updated system user manuals. Conducted system user training when required.

FAIS Regulatory workshops and exams Consultant/ Facilitator 01/06/2010 - 30/04/2012
Growth in Motion

- Training and workshop facilitation - Scheduling of workshops, liaison with target group and facilitators. - Student Support and answering content related questions. - Monthly reporting to Financial Service Providers on progress.

Financial Advisor 01/10/2009 - 30/04/2010
Finance in Motion

- Conduct a single needs analysis and advise clients in the purchase of financial products that are suitable for their individual needs. - Provide advice in line with client value proposition and compliance framework. - Highlight advantages or benefits of products or services to the client. - Responsible for the procuring of new business. Adjust sales techniques depending on the nature of the prospect or client.