My name is Singalakha Ndlumbini and I am currently located in King Williams Town, Eastern Cape. I have National diploma in Human resource management which I completed in 2019. After graduating (year 2020) I volunteered as a teacher’s assistant until I was offered a contract which then ended in 2021.
I am currently part of the internship programme as a Data capture (EPWP) for the Department of education (Human resource administration section). My duties include: – Data capturing – Managing all administrative aspects in HR office – Assist with HR projects – Answer employees’ queries about HR related issues – Assist in HR registry with filing and sorting of documents – Capturing leave applications on persal
I have a learner’s license and currently working on getting a driver’s license. I am very flexible and willing to relocate. I am a fast learner and I take constructive criticism very well.
ND Human Resource Management
Work & Experience
- Responding to customers queries and complaints - Walking customers through necessary troubleshooting - Assisting Customers with basic set up processes - Proving customers with relevant self-help options
- Identify performance trends based on call type - Detect performance issues based on observations and monitoring - Develop targeted action plans - Follow up with agent before the due date of the action plan - Compile a report to the call center manager - Provide new agents with on the job training
- Getting classrooms ready for lessons - Read for the children and listen to them whilst they read - Helping students who need extra support finish their tasks - Helping teachers to plan learning activities and complete records - Helping teachers with marking when necessary - Assisting teachers in managing class behavior.
- Data capturing and filing - Administer leave administration matters - Accepting incoming files and documents - Assisting clients at the help desk - Administration of PILIR applications - Capturing leave applications on persal - Provide statistical information to management on a daily basis