M*****o

Administration assistant
April 6, 1997

About Candidate

Location

Work & Experience

C
Community success agent June 2021 - September 2022
Prenetics EMEA

Answered 50 (average) calls per day and exceeded quota by 15% Provided prompt customer support with a friendly, professional, and patient attitude proactively memorized over 10 company products and services. Received a 5-star customer satisfaction rating through voice, chat, and email communication. Listened, diagnosed, and resolved technical issues guiding users through step by step solutions. Politely addressed any customer’s complaints, escalating to management when necessary.

C
Civil and built environment team leader July 2020 - April 2021
Moakamedi Seleke Trading

Quantifying, costing, and sourcing of construction work. Oversight of every construction project running. General administrative activities such as filing, data entry, typing and assisting in the management of communications and paperwork, managing diaries, assisting with travel arrangements/organisation, looking after visitors, and assisting with general administration, reception, and telephone duties.

I
Intern/ Junior Technician March 2019 - March 2020
Boitshoko Road Surfacing and Civil works

As an intern my duties were supervision of general workers, assisting the surveyor with setting out benchmarks, making notes of the work done on-site by recording it on the daily diary and taking quantities for interim invoicing. I have also done inspections of plants and assistance with quality assurance paperwork.

S
Sales assistant December 2017 - January 2018
Cotton On Group

Maintained a clean, organised inventory and curated displays of seasonal clothes and accessories. Anticipated customer needs and provided them with high-quality service while upholding brand standards and values to ensure customer satisfaction. Happily guided customers through the process of successfully finding their ideal styles. Actively stay informed about the latest offerings and loyalty programmes.