Client Services Consultant / Financial Admin
R10000 / month
April 22, 1975

About Candidate

“I’m excellent with numbers, detail-oriented, always meet my deadlines and excel at customer service.”
I’ve been in the Financial Services sector my entire working life, and have gained a wealth of experience, some that can only be gained by practice, in addition I speak most of the 9 official languages. My computer, numerical and Excel skills are above average and I’d be happy to bring those skills to the role. In my previous role, I headed up a team of 8 and introduced a new workflow management system that increased productivity, decreased error rates and ultimately saved the company enormously. I’m creative at finding resolution and try to find new ideas. What’s more, I have self-motivation and dedication, am a self-starter who works well within a team environment or individual tasks.

A number of words could describe me. Hard working, Critical Thinker, Organized, Self-disciplined, detail oriented, resilient, positive, resourceful, Energetic and ambitions.
I consider Diplomacy as my greatest strength. I can manage communication at any level and achieve the desired results, I’m what you’d call a people’s person, the “go to guy”



Diploma Accounting 1998
Helderberg College
O'levels 1992
Prince Edward High school
Service Excellence for Call Centre Agents 2015
Kwelanga Training
Estate Analysis 2012
Distribution Academy (Sanlam)
Financial Markets 2017
Investment Wise
Financial Planning 2011
Distribution Academy (Sanlam)
FICA 2016

Work & Experience

Bookkeeper (Freelance) 2022-07-01
Freelance (Upwork)

• Established Quickbooks accounting system to reflect accurate financial records. • Streamlined financial management and optimized account maintenance by converting data into Quickbooks and creating corresponding Chart of accounts. • Reported financial data and updated financial records in ledgers and journals. • Completed payroll for employees and maintained detailed records of procedures. • Identified accounting errors when cross – referencing documents and database information. • Eliminated discrepancies in finances by expertly documenting expenses, monitoring income, handling bank deposits and managing statements. • Calculated deductions and processed payroll for employees • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable. • Reviewed and processed employee expense reports and vendor invoices for payment. • Entered financial information and payments to guarantee accurate and on-time payments for employees and vendors. • Tracked expenses and income for business while organizing and maintaining bank statements. • Verified accurate record keeping processes, reducing financial inconsistencies. • Monitored, verified and approved invoices and reviewed balances using financial software to assess balance-sheet for variances. • Tracked business revenue and expenditure and reconciled accounts to maintain high accuracy. • Reconciled and corrected issues with financial records. • Reduced financial discrepancies’ through transaction monitoring and management. • Verified postings to ledgers to confirm accurate entry and account balances. • Investigated daily variances and corrected errors to resolve discrepancies

Jnr Technical Accountant / Reconciliation Specialist (Temp role for 3 months) 2019-03-01 - 2019-06-28
Health & Accident Underwriters'

• Reduced financial discrepancies’, effectively reconciling bank accounts and organizing information into accounting software. • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers. • Managed and responded to correspondence and inquiries from customers and vendors. • Strengthened financial operations by conducting bank reconciliations and financial reporting. • Verified deposits, rectified discrepancies and processed end of day paperwork with 85% accuracy. • Complied with established policies and performed bank reconciliations, accounts payable/receivable, invoicing, billing and profit and loss statements for 1000+ clients. • Checked Claim documents for errors and accuracy while updating CRM and other systems. • Verified financial documents for AIG and Bidvest to accurately analyze financial data.

Client Services Consultant (Retrenched) 2012-12-27 - 2018-10-31
Automated Outsourcing Services

• Maintained detailed client records with both personal and payment information. • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction. • Updated accounts, documents and reports with efficiency and accuracy. • Trained client service staff on excellent customer service and company systems. • Answered client questions and looked for opportunities to increase assets under management. • Provided customers with information about company offerings and answered questions about features, costs and deliverables. • Cultivated long-lasting client relations based on trust and solid understanding of business needs. • Responded to customer calls and emails to answer questions about products and services. • Communicated with clients regarding account services, statements and balances. • Maintained and managed customer files and databases. • Introduced clients to available online resources and services to increase convenience. • Maintained accurate record-keeping with proactive attention to client information updates.

Broker Consultant (Better offer) 2010-11-01 - 2012-11-30

Provided quality clerical support through data entry, document management, email correspondence and overseeing operations within the office. • Collected, analyzed and validated agency commissions. • Worked with the sales team to collaborate and reach targets, consistently meeting or exceeding personal quotas. • Created an improved filing system to maintain secure client data. • Met with customers to provide information about available products and policies. • Created sources for continuous client referrals within the community and with businesses using extensive networking skills. • Utilized direct marketing strategies such as mailing and phone cold calling to approach potential clients and increase assets under management.

Regional/Area Manager ( Wanted office bound role, role became more operational than Business Development)) 2008-05-01 - 2010-10-31
Doves Insurance / Funeral Services

• Monitored resource utilization, expenses and payroll to inform profitability management and decision – making. • Cultivated culture of open communication, collaboration and shared accountability for business success. • Oversaw daily, weekly and monthly business reporting and leveraged information to optimize forecasting and future business plans. • Drove continued growth across business areas by partnering with first-line management on revised approaches to customer services, sales and operational leadership. • Tracked KPI’s against benchmarking, market trends and competitor activities to develop strategic improvement plans. • Defined revenue and sales targets and motivated staff to exceed expectations. • Managed multi-unit operations to develop teams and optimize workflows for maximum business results. • Managed daily operations of Doves/Saffas insurance services, orchestrating forward-thinking strategies to accomplish profit and expansion goals. • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service. • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked. • Increased sales by R2.5 Million by establishing goals, overseeing performance and mentoring staff. • Developed and launched a loss-prevention program, reducing theft and stock damage by 95%. • Managed purchasing, sales, marketing and customer account operations efficiently. • Tracked trends and suggested enhancements to both challenge and refine the company's product offerings. • Monitored daily cash discrepancies & inventory shrinkage. • Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving. • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms. • Monitored over 150 +/- employees day-to-day activities and made plans to rectify issues. • Trained new employees on proper protocols and customer service standards. • Created and implemented an aggressive action plan to address pressing cost control needs. • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits. • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Debtors Clerk ( Career progression) 2007-04-01 - 2008-04-30
Doves Insurance Services

• Drove operational improvements which resulted in savings and improved profit margins • Developed and maintained courteous and effective working relationships with debtors to encourage a culture of payment. • Used critical thinking to break down problems, evaluate solutions and make decisions • Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting and age analysis. • Identified issues, analyzed information and provided solutions to problems. • Handled account payments and provided report information regarding outstanding balances. Data entry and posting accounts receivable payments on the system. • Record keeping of debtors accounts, Customer maintenance • Managing Debtors book • Daily bank against debtor accounts • Credit recons • Interest calculations • Pass journal entries in order to maintain an accurate debtors book • Management of overdue accounts with escalation processes in order to mitigate risk. • Reducing Debtors Book daily • Diplomatic interaction with customers to provide billing information and support to facilitate swift payment on invoices due. • Follow up calls to debtors and keeping record of Promise to pay arrangements. • Follow up to ensure payment arrangements are honored • Follow up consistently to monitor expected customer payment dates and make allowance and examination of customer payment plans, payment history, credit line • Month-end Journals - Debtors reports / Debtors age analysis (Overdue Accounts) • Reconciliation of customer accounts • Preparation of debtors reports for management.

Creditors Clerk (career progression) 2006-03-01 - 2007-04-01
Doves Insurance Services

• Routed business correspondence, documents and messages to correct departments and staff members. • Verified transactions, product orders and delivery dates and entered information into databases and reports. • Created reports and developed improvements and enhancements to automate records and file systems. • Paid vendors by monitoring discount opportunities and paid employees by receiving and verifying expense reports. • Disbursed petty cash by recording entries and verifying documentation. • Generated financial statements and reports detailing accounts receivable status. • Utilized talents and expertise to complete on-time and accurate monthly closing processes, journal entries and accruals. • Monitored outstanding invoices and performed collection duties. • Verified accuracy of accounts payable payments, resulting in 90% reduction in payment errors. • Managed Invoicing and payment processing operations • Posted data and kept other records concerning costs of goods or services. • Ensuring all documentation and supplier invoices comply with policies, procedures and relevant legislation, • Raising Invoices and Purchase orders • Payment of claims. • Receipt and registration of approved invoices to capture payments • Claims creditor payments • FNB banking online payments and transfers • Preparing supplier statement reconciliations • Opening New Accounts, Creating and maintaining creditor information on systems • Obtaining suppliers statements and documentation necessary before payment • Reconcile supplier balance to supplier statement • Allocating payments to journals • Recording expenses to correct GL account after goods have been received with valid purchase order • Follow up of unresolved queries with various departments/ branches/ suppliers • Retaining accrual to minimum • Upload supplier statements to ensure payments are not delayed • Sending out recons and proof of payments to suppliers and clients • Monthly accruals reporting • Substantiate / verify all incoming documents validity of all business transactions and Insurance Claims • Follow up and resolve rejected payments • Sort and check statements after month end and ensure posting

Retentions Consultant (1 year contract)

• Investigate and determine source of query, user/system or device • Troubleshooting - Technical and accounting queries • Conserving contracts • Driving for First Call resolution • Managing mailbox/ call queue, directing/ channeling queries to correct department for most effective resolution, logging to correct queue and following up on queries from relevant department. • Complying with daily/ weekly / Monthly targets while meeting requirements of the customer Experience Audit/ quality metrics and carry an average quality score. • Providing feedback to customers regarding progress of logged query and updating systems to update Business Admin and Sales Consultants.

Assistant Financial Accountant
Old Mutual

• Daily unitization / Valuation of external manager instruments • Pricing of Funds and ensuring the valuation of financial instruments are in line with fund performance, Equities, bonds and derivatives. • Tolerance level checking against benchmark and NAV fund price variance. • Daily processing of Cash-flows • Maintaining, servicing and Recon of bank and Client Deposit Accounts • Agency and Broker distribution accounts maintain and servicing • Investigate, following up and clearing of un-reconciled items in bank • Clearing Suspense accounts • Processing of Asset Manager payments • Sending investment / disinvestment instruction to External Asset Managers • Daily and monthly bank recons and monthly unit holding recons • Ad-hoc reporting including regulatory reporting and Audit Certificates. • Processing and setting up of audit, trustee, custody and management fees • Ensuring Variation Margin is processed correctly and matches the clearing House Statement daily. • Managing client cash-flows (Investments/ Subscriptions, redemptions) and insure units in issue reconcile to Transfer. • Monitor and perform income distribution calculations for each fund class.