t*****2

Customer Service and Sales Consultant
December 24, 1990

About Candidate

I am a driven consultant with robust sales experience and established Customer service talents. Recognized for unique talent to convince and influence buyers. Proactive and innovative with an exceptional history of meeting or exceeding sales targets and financial objectives. In-depth knowledge of Microsoft Office Suit. I am perfect for this position because I am a dependable and accountable consultant with tons of experience and know-how. I would very much like to bring my unique set of skills and passion and further aid in your company’s success.

Location

Education

M
Matric 2009
Athlone High Secondary
A
Advanced Diploma in Animation and new Media 2013
City Varsity

Work & Experience

C
Call centre consultant / Web chat sales consultant 17 August 2015 - 11 June 2018
Capita

Inbound Calls Taking Manual Card payments for purchases Processing over 200-300 online and telephonic customers orders daily (Excel Spread- sheet orders) Audited documentation to identify errors and documented findings for review and action. MS Excel Skills & knowledge Collected and verified application data such as employment histories and financial documentation to determine plan eligibility. Multitasked effectively to simultaneously handle website chat and telephone customers' needs. Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations. Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues. Sending Corresponding emails relating to processed orders Updated account information to maintain customer records Engaged customers in an online chat platform to uncover needs with probing questions and overcome objections using persuasive techniques. Multitasking between three chats simultaneously Online sales Gained an in-depth understanding of company products, systems, and policies to give customer's expert support. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations. Guiding processing of online payments Multitasked effectively to simultaneously handle website chat and telephone customers' needs. Monthly KPI targets to be met Intricate MS Excel knowledge Website customer navigator Multiple Software Knowledge and Skills Collected and analyzed customer information to prepare training products or service reports.

C
Customer service consultant 11 September 2018 - 15 March 2019
GEMS Dental care department

Inbound and Outbound Calls Audited documentation to identify errors and documented findings for review and action. Checking Client Benefits for various practices Provided primary customer support to internal and external customers. Updated account information to maintain customer records Forwarding dental x-rays to confirm if a client is eligible for certain procedures Gained an in-depth understanding of company products, systems, and policies to give customers' expert support. Explaining to practices when and why certain procedures are not covered Monthly KPIs to be met

F
Flights Booking Consultant 02 April 2019 - 03 November 2019
WNS

Booking new flights Answered customer telephone calls promptly to avoid on-hold wait times. Amending Existing tickets and adding extras Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques. Offered advice and assistance to customers, paying attention to special needs or wants. Answered product and service questions, suggesting other offerings to attract potential customers. Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations. Processing card payments Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues. Email correspondence Inbound and outbound calls Website and App customer navigator MS Office Suite Skilled

C
Customer service consultant / Sales Consultant 04 November 2019 - 12 March 2021
Teleperformance

Inbound & Outbound Calls Answered customer telephone calls promptly to avoid on-hold wait times. Audited documentation to identify errors and documented findings for review and action. Tariff Recommendation Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Exceeded performance targets consistently by maintaining strong call control and calm in stressful situations. Offered advice and assistance to customers, paying attention to special needs or wants. Sales Suitable Payment Solutions Collected and verified application data such as employment histories and financial documentation to determine plan eligibility. Financial vulnerability conversations Processed customer adjustments to maintain financial accounts. Gained an in-depth understanding of company products, systems, and policies to give customers expert support. Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to a direct drop in customer complaints. Responded to customer requests for products, services and company information. Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues. Updated account information to maintain customer records Providing guidance on processing online/phone payments Processing Goodwill gestures for customers where applicable Net Promoter Score Specialist Troubleshoot customer service issues with a methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions. Financial vulnerability conversations Processing customer refunds Processed customer adjustments to maintain financial accounts. Updated account information to maintain customer records Recorded account information to open new customer accounts. Answered product and service questions, suggesting other offerings to attract potential customers. Parcel Tracking Fulfilled orders and sourced products to meet rigorous customer delivery schedules. Providing guidance on processing online/phone payments Soft sales Placing orders for customers over the telephone Taking Escalations Monthly KPI targets

S
Sales Consultant 01 August 2022 - 01 September 2022
Sprint Smartly

Outbound calls with leads provided Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics, and other variables. Pitching the Sales Script Tracked key dates and deadlines and maintained specific personnel lists. Generating Sales for Senior Consultants (Closers) Multiple software program knowledge Monthly KPI targets