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IT Support Technician

About Candidate

To Utilize my technical skills & provide a professional service to clients by applying and honing, knowledge & working in a challenging & Motivating..

√Up-to-Date Knowledge of Computer Operating Systems

√IT Troubleshooting & Problem Solving

√Computer Hardware Systems & Components

✓ Programming (JavaScript,HTML/CSS,V.B/VBnet)

✓ People Skills & Friendly, Helpful Attitude

√ Onsite & Remote Technical Support

√LAN & WAN Connectivity & Maintenance

Further Development and Education

Degree forensic scientist

Location

Education

N
NQF Level 4 Information Technology and Computer science 2015-2017
eThekwini TVET college

√Systems Analysis & Design √Computer Hardware & Software √Computer Programming √Information Systems √Systems Development √Electronics √Mathematics

N
NQF LEVEL 5 IT SYSTEM SUPPORT 2018-2020
Geek4learning

√Microsoft Desktop √Microsoft Certifications (Office 365) √IT Essentials - infrastructure √CompTIA A + 1001- 1002

Work & Experience

D
Data Capture January 2021 - June 2021
Stats SA

√Visiting citizens at their homes to conduct interviews and collect demographic data. √Creating survey sheets or working on predefined surveys to gather census information. √Conducting extensive and thorough visual surveys of areas covered during the census procedure.

I
IT Support Technician July 2021 - July 2023
Veritas Engineering

√Resolving IT support requests from employees. √Answering employee questions regarding computer systems. √Gathering and analyzing data to diagnose problems with computer systems. √Changing configurations, settings and permissions to fix computer issues. √Generating sign ins for new hires during the onboarding process. √ Installing new software and hardware drivers and updating existing ones as needed. √ Updating employees on the status of their service requests. √ Logging all services requests and updating tickets as needed.