To Utilize my technical skills & provide a professional service to clients by applying and honing, knowledge & working in a challenging & Motivating..
√Up-to-Date Knowledge of Computer Operating Systems
√IT Troubleshooting & Problem Solving
√Computer Hardware Systems & Components
✓ People Skills & Friendly, Helpful Attitude
√ Onsite & Remote Technical Support
√LAN & WAN Connectivity & Maintenance
Further Development and Education
Degree forensic scientist
√Systems Analysis & Design √Computer Hardware & Software √Computer Programming √Information Systems √Systems Development √Electronics √Mathematics
√Microsoft Desktop √Microsoft Certifications (Office 365) √IT Essentials - infrastructure √CompTIA A + 1001- 1002
Work & Experience
√Visiting citizens at their homes to conduct interviews and collect demographic data. √Creating survey sheets or working on predefined surveys to gather census information. √Conducting extensive and thorough visual surveys of areas covered during the census procedure.
√Resolving IT support requests from employees. √Answering employee questions regarding computer systems. √Gathering and analyzing data to diagnose problems with computer systems. √Changing configurations, settings and permissions to fix computer issues. √Generating sign ins for new hires during the onboarding process. √ Installing new software and hardware drivers and updating existing ones as needed. √ Updating employees on the status of their service requests. √ Logging all services requests and updating tickets as needed.