About Candidate

Location

Education

M
Microsoft certified solutions associate 2018
The graduate institute of South Africa

Work & Experience

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IT Technician 2020/01/17 - 2023/11/15
Point to Point network

Duties Ensure all computers are joined to active Directory Create, change and delete user accounts and groups as per request via Active Directory and SAP Instilling and upgrading operating systems and computer Actively participate as a member of a team Monitoring internet connections to remote sites and resolving those that are not connecting Following up and updating all logs in a timely manner as per Group IT requirements Perform daily systems monitoring availability of all hardware and network Troubleshooting networking and connection issues Provide 1st line support per request from various departments. Investigate and troubleshoot issues Daignose and solve customer’s systems issues using standard trouble-shooting tools and techniques Completing job reports and ordering supplies Perform troubleshooting to diagnose and resolve problem via phone Assist with basic troubleshooting on current PABX systems and telephone units, including the creation of new extensions, pin codes and barring levels Customer support- telephone, remote and site Advising on software or hardware upgrades Manage all IT requested via the Helpdesk system Ensure support calls are resolved in timely, efficient and professional manner Resolved all logs and issues within SLA standards Ensuring SLA met Configure and add new service Upgrade and configure system software and hardware that supports , infrastructure and network as per operational needs Perform periodic performance Ensure all users are aware of IT policies and procedures Repair and recovery from hardware or systems Setup and configure new laptops

I
IT support technician 2013/12/05 - currectly
shout it now

IT services management software (freshservice) • provide first-line support for IT , network, system and user- related issues for all users, including • remote Desktop support o Ensure all incidents and requests for service are logged on the Helpdesk system. o Manage all IT request via the Helpdesk system. • Work closely with 3rd party service providers to provide continuous service to business. • Ensure Helpdesk escalations are managed to completion. • Following up and updating all logs in a timely manner as per Group IT requirements • Resolve all logs and issues within SLA standards ensuring SLA is met. • Apply patches and upgrades on a regular basis, and upgrade administrative tools and utilities. • Configure / add new services as required. • Upgrade and configure system software and hardware that supports Shout-it-now infrastructure and networks as per project or operational needs. • Maintain operational, configuration and setup standards as per Shout-it-now policies and procedures. o Maintain IT Asset Registers and IT asset Allocation • Perform periodic performance and/or environment reporting to support capacity planning and budget cycles. • compliant-going performance tuning, hardware upgrades, and resource optimization as required. • Ensure adherence to Group IT policies, standards and procedures. • Ensure all users are aware of IT policies and procedures. • Ensure users meet and maintain group standards. • Implement, adhere to and maintain Active Directory delegation of rights and security standards. • Maintain and adhere to current IT Control Self-Assessment. • Ensure all computers on the domain meet the minimum SCCM requirements and are inventoried to ensure application and software registers are in place. • Maintain IT asset register. • Utilise SCCM to facilitate the installation of approved software, removal of non-compliant