W*****i

Human Resource operations
R8000 / month
May 7, 1996

About Candidate

• I am a highly motivated, conscientious, and competent collaborator who possesses in depth knowledge and expertise within this industry. With a proven track record of achievement, I can bring positivity, support, and a creative mindset to any team. I pride myself on taking ownership of challenging problems, maintaining high standards, and assisting my employer in achieving their commercial objectives. With a desire and passion for continuous professional development, I am confident I can add value to your organization by always ensuring your customers and clients receive the best service possible. With the relevant skills and experience, I can be relied upon to deliver everything that I set out to achieve, whilst always seeking ways to help my employer grow and save them money at the same time.

Location

Education

B
Bcom tourism management 2020
University of venda

Commerce

Work & Experience

A
Assistant guest house manager 02/03/2020 - 04/01/2021
BLG guest house

• Inspect guest rooms, public areas and grounds for cleanliness and appearance • Ensured that company standards for guest services, décor and housekeeping are met • Monitored the revenue of the guest house and assists in collecting payments and record data pertaining to funds and expenditure • Observed and monitored staff performance to ensure efficient operations and adherence to facility’s policies and procedures • Answered questions from guests about guest house policies and services and resolved occupants complaints • Assist in recruiting, interviewing, hiring, training and development of staff • Participated in financial activities such as the setting of room rates, the establishment of budgets, and the allocation of funds • Meet with clients to schedule and plan details of conventions, receptions and other functions.

S
Sales Associates 04/05/2021 - 12/01/2021
Total sports

• Ensured high levels of customer satisfaction through excellent sales service, assessing customers’ needs and help understand the information on product features. • Welcomed customers to the store and answered their queries. • Followed and achieve department’s sales goals and process POS (point of sale) purchases. • Assists with inventory, stock take, stock control, operating cash register including receiving stock

F
Floor supervisor 12/03/2021 - 12/31/2021
My diners

• Identified issues in team and provide continuous support to all members according to operating standards • Oversee both front and back of the house operations which also includes health code compliance and sanitation requirements • Project future needs for goods, kitchen supplies, and cleaning products; order accordingly • Monitored the restaurant cash flow, inventory and settling of outstanding bills • Ensured customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally • Reviewed customer surveys to develop and implement ways to improve customer satisfaction • Managed the work schedules of the restaurant’s staff • Resolved problems and troubleshooting issues as they arise without the direction of management

H
Head of human resources 02/15/2021 - 02/18/2022
My diners

• Create hiring plans for front of the house and back of the house • Promote online roles using online and print job ads • Screen, interview and evaluates candidates • Prepare job offers and contracts • Overseeing employee attendance and working schedules including breaks, overtime and paid off • Schedule onboarding sessions and job related trainings for all employees

S
Shift manager 01/01/2022 - 02/09/2022
My diners

• Delegate task to restaurant staff and supervise their performance • Maintain a fully-stocked inventory and order food supplies, as needed • Track daily cost and revenue • Coordinate with suppliers as they deliver food product orders • Inform the next shift manager about pending tasks • Open or close the store (when responsible for the first or last shift) • Ensure client satisfaction and gracefully handle any complaints • Manage dining reservations

H
Human Resource operations 02/11/2022
The tann mann foundation

• Managing the volunteer records • Maintain volunteer relationships • Participate in all HR related activities • Create and manage relevant documentation • Read resumes and discuss the opportunity with the candidates • Give tests to the candidates and assign them to appropriate volunteer roles