Quality Assurance Agent

April 4, 2022
Application deadline closed.

Job Description

Requirements:

·      Matric

·      Knowledge of all WSB sports, racing, lotto, and live games events/markets

·      Experience within the betting industry

 

Roles and Responsibilities:

 

To proactively pick up on all errors occurring on our site, across all products, sports, and sites, to minimize losses and ensure the best potential product offering throughout

 

ESSENTIAL FUNCTIONS:

Error Identification and Escalation:

·      Going through all pages of our sites, all sports, tournaments, and markets in order to pick up on any mistakes taking place on our site

·      These mistakes can range from being minor spelling errors to major critical issues that could result in significant financial loss

·      Collaborating with the Trading, Admin, Marketing and IT teams through escalation of issues and follow through to ensure mitigation of problems

·      Ensuring that all mistakes are logged correctly via our COM system

·      Correction of minor mistakes

 

Comparisons:

·      Checking local and international competitors to identify gaps in our product offering, be it at a supplier level, game level, match level, or market level

·      Escalating this via weekly reports to the Trading Manager

Licensed by the Gauteng Gambling Board | Responsible Gambling – 0800 006 008 Postal Address: PO Box 345, Banbury Cross, 2164,

Suggestions and Proactive Improvement:

 

·      Proactive suggestions in terms of closing gaps leading to repeat errors on our site

·      Identifying recurring problems and their potential reasons in order to implement suggested permanent fixes

·      Identify staff knowledge gaps via the COM system and escalate to the respective manager so they can conduct training

 

 

Requirements: