I.T Quality Assurance Manager

February 22, 2023

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Job Description

REPORTS TO: CIO/National Trading Floor Manager
NO. OF SUBORDINATES: None

PURPOSE: To design, implement and carry out effective QA processes on all development deployments. As well as proactively picking up on all errors occurring on our site, across all products, sports and sites, to minimise losses and ensure the best potential product offering throughout.

ESSENTIAL FUNCTIONS:

Development / IT QA:

• Co-ordinate and lead the Test team, whilst providing support to QA testers
• Design, implement and carry out effective QA/testing on all development work that is done
• Analyse system/business requirements, provide testing timelines and ensuring stakeholder engagement throughout
• Performing functional and regression testing, whilst ensuring all work is documented via a testing manual
• Analysing test results and giving feedback
• Providing testing reports to the relevant stakeholders

Error Identification and Escalation:

• Going through all pages of our sites, all sports, tournaments and markets in order to pick up on any mistakes taking place on our site
• These mistakes can range from being minor spelling errors, to major critical issues that could result in significant financial loss
• Collaborating with the Trading, Admin, Marketing and IT teams through escalation of issues and follow through to ensure mitigation of problems
• Ensuring that all mistakes are logged correctly via our COM system
• Correction of minor mistakes

Comparisons:

• Checking local and international competitors to identify gaps in our product offering, be it at a supplier level, game level, match level or market level
• Escalating this via weekly reports to the Trading Manager
Licensed by the Gauteng Gambling Board | Responsible Gambling0 – 0800 006 008 Postal Address: PO Box 345, Banbury Cross, 2164,
Suggestions and Proactive Improvement:

• Proactive suggestions in terms of closing gaps leading to repeat errors on our site
• Identifying recurring problems and their potential reasons in order to implement suggested permanent fixes
• Identify staff knowledge gaps via the COM system and escalate to the respective manager so they can conduct training

Requirements: Experience and Education

• Experience with Senior level QA management in relation to systems/processes/development work
• Sport/betting knowledge