IT Technician

May 30, 2023

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Job Description

REPORTS TO: Manager
PURPOSE: To provide Hardware Maintenance, Server
Maintenance, Office Maintenance/Support and
Auxiliary Technical Support Services to the World
Sports Betting Group

ESSENTIAL FUNCTIONS:

Hardware Maintenance:

• Ubiquiti Unifi Network Management setup and maintenance
• Fortinet IPSec/SSL VPN/Routing/Firewall Policy/DHCP setup and maintenance
• Mikrotik Routerboard/CHR IPSec/Routing/Firewall Policy setup and maintenance
• Imaging and deployment of Raspberry Pi’s
• Installation, setup and management of Hikvision NVR and cameras
• Troubleshooting hardware issues of IT equipment
• Inverter system monitoring and error reporting Servers & Maintenance:
• Creating and setting up virtual machines with VMWare VSphere/esxi
• Proactive Windows and Linux VM and Host maintenance
• Maintaining IIS webservers
• Synology NFS backups and data maintenance
• Both off and On premise Active Directory management
• Microsoft SQL database management
• Monitoring MySQL server status
• Monitoring message services
• Maintenance of SQL Databases
• Physical server maintenance at Data Centres Gambling – 0800

Services:

• FreePBX extension management / manage call recordings
• Cloudflare DNS / policy and rule management
• VOIP Phone / Microsip setup
• Smartermail SMTP mailbox creation and management

• Microsoft 365 account administration
• Microsoft Exchange e-mail administration
• Branch infrastructure support (WiFi, network, PCs, cameras etc)
• Footage for security purposes
• New betting platform implementations (retail) Office Support:
• Assisting staff with IT queries related to their duties
• Assisting with website technical queries
• Anydesk remote support for all staff
• Sourcing IT equipment
• Branch management access (retail pages)
• Turfsport support (Wagering Software Moving events, archives, pending tickets etc)
• Smarttrack, livechat account creation, management and support
• Anti-Virus management and support

Office Maintenance:

• Microsoft Outlook SMTP account setup
• Microsoft Office setup
• Management and maintenance of all IT equipment
• Sourcing IT equipment
• Installation of new IT equipment
• User software installation
• IT software account management
• Setup of Desktop/laptop for new staff