IT Technician (In-field)

September 8, 2023
R12500 / month

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Job Description

We are bridging the digital divide between the taxi and bus commuter market by giving people access to free internet. Our company culture is youthful, supporting one another, lively atmosphere and passion for the work we do. We believe in growing individuals and working to their strengths in a fair working environment.

We are looking for a Wifi/IT Technician that has experience with router installations and maintenance. You will be responsible for installing and maintaining our Wifi devices in taxis and buses and would be required to do so in-field at taxi ranks and bus depot’s. You would be required have a motorcycle licence and live in or near the greater Durban area.

Job Purpose

  • Responsible for maintaining and managing in-field equipment, uptime, and relevant repairs.
  • Investigation of router issues, re-provisioning and feedback to head office on findings.
  • Router installation projects required to expand the company’s network across all relevant areas and regions.

Duties and Responsibilities

  • The performance of maintenance processes on all relevant equipment and hardware systems.
  • The troubleshooting and consolidation of meaningful data that is useful in refining pre-existing maintenance and monitoring methods.
  • The development and testing of preventive maintenance methodologies and schedules.
  • Assist with the training and up-skilling of maintenance teams and individuals in performing routine repairs.
  • Assist with the installation of the router network, as and when required.

Key Performance Areas

  • Complete maintenance assignments within the desired MTTR (mean-time-to-repair).
  • Cite and report back on equipment issues as and when discovered.
  • The methodical completion of maintenance checklists following the resolution of maintenance assignments.
  • The systematic completion of all Quickbase / software requirements within the scope of a Technicians role.