HR Practitioner

March 28, 2022

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Job Description

The Role

The efficient provision of HR support to the business, its managers and employees to enhance our Employee Value Proposition (EVP) and achieve our vision of, “Being a truly customer-focused integrated mine support product and technology group driven by a deep concern for safety and efficiency of our customers.“

The role requires an experienced customer-focused HR professional with strong HR skills, a keen eye for detail and the ability to improve and optimise systems and processes.


The purpose of the role is to build and continuously develop efficient customer-focused HR practices.

The role supports the smooth and efficient running of the business and enables the fulfillment of the NCM EVP – “A Place of Opportunities”.

 Knowledge & Experience

  • HR principles, policies and practices
  • Employment law and regulations, e.g. Basic Conditions of Employment Act, Labour Relations Acts, Skills Development Act, etc.
  • HR Systems (preferably Accsys) and reporting
  • Service provider contracts and negotiations.
  • At least 5 years’ experience in a HR Generalist / HR Business Partner role

Personal Competencies

  • Empathy
  • Energetic
  • Attention to Detail
  • Customer focus

Interpersonal Competencies

  • Monitoring outputs
  • Communicating, listening to and motivating staff
  • Verbal communication
  • Written communication

Professional Competencies

  • Analytical thinking
  • Relationship building
  • Information sharing
  • Results- and Deadline-oriented


 Business & HR management

  • Participate in year-end audits and other related ISO audit processes
  • Participate in relevant risk management activities
  • Participate in improving HR policies, procedures & processes
  • Monitor compliance with company and HR policies and procedures

Customer Engagement & Satisfaction

  • Engage with the customers to understand their needs.
  • Consult with customers regularly for feedback and continuous improvement.
  • Administer rewards programmes:
    • 100 Point Club administration and purchase and issue gifts; Frontline Stories; Gold Fish Awards.
    • Ensure that these programmes are effectively communicated and implemented in the company.

HR Practices

  • ΗR Policies, Procedures & Processes
    • Monitor compliance with set company policies and procedures, and recommend amendments and improvements as necessary
    • Participate in the ISO and HR Audit processes
    • Provide awareness training to employees and managers regarding HR policies, procedures & processes
  • HR systems & technologies
    • Optimise relevant HR processes and systems, to improve the manager and employee experience.
    • Record and track relevant HR data and trends
    • Administer the Training, Occupations, Management, Employment Equity & Information modules on Accsys
  • Participate in internal disciplinary processes and procedures including CCMA hearings
    • Arrange all disciplinary processes and notify relevant parties
    • Assist managers with disciplinary preparations and drafting of notices
    • Review all informal warnings issued daily for consistency and progression
    • Capture all disciplinary actions on Accsys
  • Training and Development
    • Training administration including WSP & ATR Merseta submissions
    • Assist in sourcing and facilitating Training initiatives both internally and externally
    • Track the ABET programme throughput and engage with employees and managers for maximum success
    • Performance management, recognition and development planning administration
  • Workforce Planning
    • Administrative support in determining the number and type of employees needed to accomplish the organisation’s goals
  • Recruitment & Selection
    • Blue Collar – Manage the complete recruitment and selection process, including recruitment requests, job advertising, screening, short-listing, selection, placement, etc.
    • White Collar – provide administrative support in the recruitment and selection process
  • HR Orientation & Induction (Blue Collar)
    • Implement HR orientation and induction processes
    • Manage associated administrative functions and record keeping requirements
  • PPE & apparel issue & management
    • Manage complete process and all related systems and administrative procedures and record keeping.
  • Employee health & wellness (Clinic & WCA)
    • Managing day to day health and wellness processes and activities.
    • OHS administration and all related administrative procedures and record keeping.
  • Employee engagement & communication – collate and maintain company communication and engagement platforms, channels and processes.
  • B-BBEE & Corporate Social Investment – support company projects and associated administrative functions and record keeping requirements.
    • EE & diversity – perform associated administrative functions and record keeping requirements.

Demonstrate leadership and commitment to the company’s core values

  • Maintain healthy and productive working relationships with all departments (and individuals within the departments) across the organisation
  • Live the company values and core behaviours.
  • Ensure work / services are delivered to customers is of a high standard and that quality assurance processes are consistently applied.