Operations Manager

January 17, 2023
R25000 - R40000 / month

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Job Description

We are looking for a talent Operations Manager for a fast-growing wifi company. They run a fleet of 2000 taxi’s that offer free wifi to commuters.

Job Purpose

  • Maintain router network uptime of 95%
  • Achieve monthly, quarterly and annual installation targets, as set by overarching strategy
  • Management, training and resourcing of the operations dept. and its third party partners
  • Monitoring and reporting of departmental performance to management

Duties and Responsibilities

  • Planning, facilitation and implementation of operational projects, pertaining to:
  • Installation of equipment into the taxi, bus and static environments
  • Maintenance of router network
  • Router provisioning and monitoring
  • Stock management
  • Supplier sourcing, onboarding and management
  • The design and fulfilment of reporting structures on operational processes & performance
  • Maintain operational budgets vs. actuals driving alignment to business requirements
  • The implementation of third-party partner onboarding, training and management
  • Development and management of departmental documentation and training resources
  • Management of departmental performance evaluations and appraisals
  • Citing operational concerns and dependencies, and developing strategies to resolve

Key Performance Areas

  • 95% router uptime
  • Departmental monitoring and reporting
  • Team development and upskilling
  • Management of operational rollout aligned to overarching business strategy
  • Development of departmental process documentation and training resources
  • Tracking and management of department budgets, aligning with business requirements

Required Experience and Abilities

  • Project management experience (>3 years)
  • Has experience in a managerial position (>2 years)
  • Creative problem solving
  • Preferrable: IOT background and experience
  • Experience in operational refinement and systematic process implementation
  • Background in data management is advantageous.
  • Experience in an installation and maintenance environment is advantageous.